Job description
Description
We are seeking a proactive and detail-oriented Business System Analyst to join our global IT team, with a focus on supporting HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and IT Service Management (ITSM) platforms. This role is ideal for someone who is eager to grow in the business systems domain and collaborate closely with developers, product owners, and stakeholders across time zones.
Key Responsibilities:
Collaborate with developers and business stakeholders to gather, document, and analyze business requirements.
Assist in the configuration and support of HRSD, SPM, and ITSM modules, primarily within ServiceNow or similar platforms.
Translate business needs into functional specifications and user stories.
Support testing efforts including writing test cases, performing UAT, and documenting results.
Monitor and triage system issues, enhancements, and change requests.
Maintain system documentation, process flows, and training materials.
Participate in daily stand-ups, sprint planning, and retrospectives with the development team.
Provide support to ensure timely resolution of issues and alignment with global teams.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
3–4 years of experience in a business analyst or system analyst role, preferably in HRSD, SPM, or ITSM domains.
Familiarity with ServiceNow or similar enterprise platforms.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
Exposure to Agile/Scrum methodologies.
Basic understanding of ITIL concepts.
Experience with tools like JIRA, Confluence, or similar.
Certifications in ServiceNow, ITIL, or Business Analysis (e.g., CBAP, CCBA) are a plus.
This position is fully remote, full time - 12-month contract
Location: LATAM
