Job description
Role Details
Contract Duration: Full-time
Training Schedule: Monday-Friday, 12:00 am - 9:00 am Manila Time, Weekends off
Work Schedule: Monday-Friday, 12:00 am - 9:00 am Manila Time Weekends off
Work Type and Location: Hybrid - Metro Manila
Expected Start Date: December 18, 2025
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
We are seeking a detail-oriented and proactive Customer Support Specialist III to support our commercial ecommerce operations. In this role, you’ll manage data, reporting, merchandising workflows, and retail operations, while collaborating with cross-functional teams to ensure smooth execution and high-quality results.
This position is ideal for someone who enjoys working with data, driving operational efficiency, and partnering with multiple teams to deliver insights and improve processes.
What You’ll Do:
- Manage and optimize dashboards, reporting processes, and data integrations for sales, inventory, and performance KPIs.
- Pull and analyze month-end and weekly inventory data to ensure accurate insights at store and warehouse levels.
- Support operational verification to confirm demand aligns with POS projections and orders are routed correctly.
- Maintain and track Retail Health Scores, merchandising compliance, and execution results.
- Oversee administrative platforms and processes, including Bazaarvoice, PIM updates, price lists, and ICT forms.
- Assist with trade spend reconciliation, wire transfer verifications, and other financial support tasks.
- Maintain retail calendars, promotional timelines, and execution schedules to ensure timely operations.
- Consolidate contracts, retailer terms, sales documents, and other operational materials for organized access.
- Collaborate cross-functionally with sales, operations, accounting, and merchandising teams to align execution and resolve issues.
- Provide leadership with reporting insights, special project support, and process improvement recommendations.
What We Expect From You:
- At least 2 years of experience working in a similar role
- Strong attention to detail and ability to manage complex datasets and reports.
- Excellent written and verbal communication skills for coordinating across teams and stakeholders.
- Highly organized, able to prioritize tasks, and meet deadlines consistently.
- Proactive problem-solving skills, identifying and addressing issues before they escalate.
- Comfortable working with reporting dashboards, data management platforms, and administrative systems.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Collaborative mindset, while capable of independent work when needed.
- Ability to support multiple operational areas, including merchandising, finance, and retail execution.
- Analytical mindset with a focus on continuous improvement and operational efficiency.
- Passionate about supporting high-quality retail operations and enhancing customer experience.
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive Base Salary
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
- Care for others: Empathy is a key driver. When people thrive, so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
- Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
- Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
