About PartnerHero
We are an AI-native contact center, providing an AI-driven customer service platform for enterprises. We automate support tickets and offer 24⁄7 support in over 50 languages, aiming for 99.8% accuracy.
Our approach combines AI automation with human agents, whom we call “Superhumans.” They cover all channels, including chat, voice, email, and messaging.
Our key product features include Multimodal AI, which allows simultaneous chat and voice interactions, and a Shopping Assistant that helps customers from discovery to post-purchase.
We offer fully managed, AI-native contact center solutions for mid-market and enterprise clients. These solutions integrate with existing CRM, knowledge, and third-party systems. Our services cover customer experience, customer support, trust and safety, outsourcing, and operations.
We guarantee outcomes, offer outcome-based pricing, and can go live in under 60 days. There are no setup fees, and we provide protection against unexpected volume spikes.
Mission & Values
Our mission is to elevate customer experiences by making them more accessible for companies of all sizes, while also enriching the lives of CX professionals.
We are committed to ethical AI development and usage, upholding security and privacy standards like SOC-2 Type II and HIPAA.
Our culture is people-first and values-driven, committed to diversity, inclusion, equity, and belonging.
Team & Culture
We have a workforce of 1,001 to 5,000 employees. We foster a flexible and inclusive culture that emphasizes mentorship, growth opportunities, and a collaborative team environment.
We value well-being, collaboration, and innovation, promoting a people-first, values-driven approach. Our workforce is globally diverse, with remote and hybrid working arrangements available in locations like Cubao, Taguig, San Pedro Sula, Tegucigalpa, and Metro Manila.
We support collaboration across functions to uphold employment standards and company policies.
Benefits & Perks
We offer competitive compensation and benefits packages, including medical, dental, and vision options applicable per country of residence for full-time employees. Employees receive generous paid time off and paid sabbatical leave.
We support career growth through opportunities for advancement, training, professional development, 1-on-1 coaching, feedback sessions, and mentorship, including cross-functional development.
Additional benefits include competitive retirement options and access to free posture-based fitness workouts from home.
Frequently Asked Questions
Crescendo provides an AI-driven customer service platform that functions as an AI-native contact center. Its services include automated support tickets, 24⁄7 support in multiple languages, and a combination of AI agents and human “Superhumans” to handle customer interactions across chat, voice, email, and messaging channels. Specific features include Multimodal AI for seamless communication transitions and a Shopping Assistant. The company offers fully managed contact center solutions and integrates with existing CRM, knowledge, and third-party systems.
Crescendo provides competitive compensation, generous paid time off, and paid sabbatical leave. Employees receive a comprehensive benefits package, including medical, dental, and vision options, applicable based on their country of residence. The company offers career growth opportunities, training, professional development, 1-on-1 coaching, feedback sessions, and mentorship. Additional benefits include competitive retirement options and access to free posture-based fitness workouts from home.
Crescendo fosters a flexible, inclusive, and collaborative work environment. The culture is described as people-first and values-driven, emphasizing well-being, innovation, and a commitment to diversity, inclusion, equity, and belonging. Employees benefit from mentorship and growth opportunities within a globally diverse organization, with options for remote and hybrid working arrangements.
Crescendo combines AI technology with human expertise, referred to as “Superhumans,” to deliver its services. The AI platform automates support tickets and provides initial customer interactions across various channels. Human agents handle issues that require more complex resolution or personalized support, ensuring a seamless 24⁄7 handoff and providing quality assurance and business insights on all interactions. This integrated approach aims to leverage the efficiency of AI with the problem-solving capabilities of human experts.
PartnerHero is active in the Customer Experience, Customer Support, Trust & Safety, Outsourcing, Startups, Technology, Software Development, and Operations markets.
PartnerHero has 1001-5000 employees.
PartnerHero hires in 🇦🇺 Australia, 🇧🇷 Brazil, 🇬🇧 United Kingdom, 🇭🇳 Honduras, 🇵🇭 Philippines, 🇷🇴 Romania, 🇺🇸 United States, and 🇿🇦 South Africa.
Yes! PartnerHero is actively hiring with 2 open remote jobs available now.
Yes, PartnerHero is a remote-first company.
PartnerHero's website is www.crescendo.ai .
You can find PartnerHero on LinkedIn .
2 remote jobs at PartnerHero
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