Job description
Work Arrangement: Fully Remote – EST working hours
Job Type: Independent Contractor, Full-time
Work Schedule: US time zone coverage required (EST daytime hours) (8:00 AM – 5:00 PM EST)
Locations:
- LATAM: Mexico City (Mexico), Bogotá (Colombia), Buenos Aires (Argentina), Metro Manila (Philippines), Central Visayas (Philippines), Central Visayas (Philippines)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a non-medical homecare services provider operating within the healthcare and homecare services industry. The organization focuses on delivering compassionate, reliable support to individuals who wish to age in place while maintaining dignity, independence, and continuity of care. The company works closely with both clients and caregivers to ensure consistent service quality and operational excellence.
Role Overview
The Homecare Scheduler plays a critical operational role responsible for coordinating caregiver schedules and ensuring uninterrupted care delivery. This position exists to balance client care plans, caregiver availability, and business requirements in a fast-paced healthcare environment. The role is execution-heavy and highly detail-oriented, requiring calm decision-making under pressure. You will work cross-functionally with caregivers, clients, and internal teams to resolve scheduling challenges and maintain accurate operational records. This role is well-suited for someone who is organized, empathetic, and thrives in high-volume, time-sensitive environments..
Your Impact:
You will directly support continuity of care by ensuring clients are consistently matched with qualified caregivers. Your work will reduce missed shifts, scheduling gaps, and last-minute disruptions. You will contribute to accurate billing and payroll processes through precise schedule and timesheet management. By maintaining organized records and resolving conflicts efficiently, you will help improve client satisfaction, caregiver retention, and overall operational efficiency.
Core Responsibilities
Scheduling & Care Coordination – 70%
- Independently manage caregiver schedules aligned with client care plans, preferences, and coverage needs
- Match caregivers to clients based on skills, experience, and compatibility, including complex care requirements
- Monitor and adjust schedules to address emergencies, call-outs, and coverage gaps
- Communicate schedule updates clearly and promptly to caregivers and clients
- Serve as the primary point of contact for caregiver availability, assignments, and concerns
- Address client inquiries related to scheduling and continuity of care
- Maintain accurate scheduling records within scheduling software systems
- Resolve scheduling conflicts, caregiver issues, and client complaints in a timely manner
Timesheet, Billing & Reporting Support – 20%
- Verify caregiver shifts, timesheets, and service codes for payroll and billing accuracy
- Cross-check pay rates and bill rates against client contracts
- Generate and review reports related to schedule adherence and caregiver utilization
- Maintain backup schedule reports to support business continuity
Bookkeeping & Financial Operations – 10%
- Maintain accurate accounting records using bookkeeping systems
- Support accounts payable and vendor setup
- Assist with payroll processing and client invoicing
- Audit and reconcile financial records to ensure accuracy
Must-Haves (Required)
- 1–2+ years of experience in scheduling or coordination roles
- At least 1 year of experience in the healthcare or homecare industry
- Hands-on experience using scheduling software
- Ability to manage schedules supporting up to 75 clients and approximately 300 service hours
- Strong organizational and time-management skills
- Excellent written and verbal English communication skills
- Experience with bookkeeping fundamentals, including QuickBooks
- Familiarity with invoicing and P&L-related processes
- Ability to remain calm and effective in high-pressure, fast-paced environments
Nice-to-Haves (Preferred)
- Prior experience in homecare, senior care, or healthcare settings
- Familiarity with HIPAA compliance and caregiver credentialing processes
- Bilingual in English and Spanish
Tools Proficiency
Must-Haves ( Required):
- ClearCare, WellSky, AxisCare, QuickBooks Online, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Google Docs, Google Sheets, Google Workspace, Email, Phone, Slack, Microsoft Teams, EHR systems
Nice-to-Haves ( Preferred):
CRM systems, reporting tools, automation tools
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
