Job description
Title: Administrative Assistant
Department: Human Resources & Administration
Reports to: Human Resources
Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
About the Role:
Provide support to Human Resources, Managers, other employees and office visitors by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive and to ensure that office operations run smoothly.
Duties/Responsibilities:
- Register, deliver and Control of the Provisional Access Cards (Digital Keys).
- Prepare and send via email Job Letters to active and former employees.
- Maintain polite and professional communication via phone and email.
- Serve as the eyes and ears of the office, providing information, answering questions and responding to requests of people that come into the reception.
- Answer and direct phone calls.
- Organize and schedule appointments and meetings as requested.
- Provide front-desk coverage by greeting guests as they enter the office.
- Photocopy and print out documents of behalf of other departments.
- Make sure that the Reception Area keeps organized.
- Coordinate accommodation arrangements for Visitors: Before Boarding, Hotel Reservation, Transportation and Lunch orders.
- Greet visitors and guide them to their destination.
- Make restaurant reservations for visitors.
- Keep the Supply, Medicines and Snacks Inventory for Visitors updated.
- Coordinate the purchases of Supply, Medicines and Snacks with HR and Accounting Managers.
- Birthday decoration for Employees.
- Register Employees Checks in the Tracker (Christmas Salary and Severances) and contact employees so they know their check is ready.
- Deliver Pay Checks.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Proven admin or assistant experience.
- Attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Proficient with Microsoft Office.
- Ability to provide timely updates and reports to HR Manager.
- Teamwork.
- Discretion.
- Flexibility
- Organized
Education and Experience:
- High School graduated minimum
- Bachelor’s degree in Tourism, Administration, Laws and related careers.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Available to work Onsite and Remotely if required.
Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Note:
The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of the Company.
