Job description
*This position is remote within the Dominican Republic.
*This position requires intermediate - advanced spoken English level (B2+).
*If you’re interested in the position, please apply with your resume in English.
Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
About the Role:
A highly experienced frontend developer with a strong UX mindset and deep expertise in building modern, component-based web applications using React, Webpack, and advanced JavaScript. Known for delivering intuitive, high-performance interfaces that align with business goals and user needs. Skilled in maintaining scalable frontend architecture, optimizing bundle performance, and building reusable UI components using modern tools and frameworks.
Key Responsibilities:
- Convert UI/UX designs and wireframes into well-structured, standards-compliant HTML/CSS
- Build and maintain responsive layouts that adapt seamlessly across devices and screen sizes
- Ensure cross-browser and cross-platform compatibility for all UI components
- Optimize front-end code for performance, accessibility, and maintainability
- Collaborate with designers to refine UI/UX and maintain consistency across projects
- Maintain and update design systems, reusable styles, and components
- Troubleshoot UI-related issues and participate in QA and review processes
- Ensure adherence to branding guidelines and visual standards
Required Qualifications:
- 5+ years of professional experience in frontend development, with a focus on React
- Expert-level proficiency in JavaScript (ES6+), including async/await, closures, and modular patterns
- Strong experience with React.js, React Router, Context API, and custom hooks
- Hands-on experience configuring and optimizing Webpack for production builds
- Proficient in NPM package management, including creating and maintaining custom packages
- Solid grasp of component design, state management, and application lifecycle
- Deep understanding of frontend performance optimization, code splitting, and lazy loading
- Experience working with RESTful APIs and handling asynchronous data flow
- Strong knowledge of UX principles, responsive design, and cross-browser compatibility
- Proficient with Git, CI/CD pipelines, and agile workflows
- Familiar with testing tools (e.g., Jest, React Testing Library)
- Basic knowledge of ASP.NET MVC
- Experience working with design systems, style guides, and component libraries
- Ability to work closely with designers and backend developers in an agile environment
Good To Have:
- Exposure to Domain-Driven Design (DDD) and event-driven architectures.
- Familiarity with version control systems like Azure Devops.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Noise level in the work environment is usually quiet
Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
