Job description
About Synapticure
As a patient- and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The Role
Synapticure is seeking a Provider Relations Manager to serve as a trusted relationship-builder and key account manager for our provider partners. This remote-first position focuses on nurturing long-term relationships with primary care and neurology practices, driving program adoption, and ensuring ongoing engagement and satisfaction.
While the majority of your work will be conducted remotely, you’ll travel approximately 30% of the time to meet with provider groups, attend key events, and support local engagement efforts. Some door-to-door practice outreach (10–20%) may be required to introduce Synapticure programs to new clinics and strengthen relationships in the field.
This role is ideal for a relationship-driven professional with experience in healthcare account management, provider engagement, or field sales who thrives on connecting virtually and in-person to expand access to quality neurodegenerative care.
Job Duties – What You’ll Be Doing
- Build and manage strong relationships with provider partners, practice managers, and clinical leadership across assigned territories
- Serve as Synapticure’s relationship owner, ensuring ongoing satisfaction and sustained adoption of programs
- Conduct virtual and in-person meetings to communicate Synapticure’s mission, capabilities, and impact
- Identify provider needs and use a consultative approach to deliver tailored solutions that improve workflow and patient experience
- Track and report provider engagement activities, progress toward goals, and insights gathered from the field
- Coordinate with internal teams (Clinical Operations, Implementation, and Product) to resolve issues and improve program delivery
- Support new program rollouts through remote and in-person training sessions, onboarding, and troubleshooting
- Execute strategic outreach campaigns, including limited door-to-door provider engagement when introducing new markets or services
- Collaborate with leadership to develop growth plans and identify new opportunities for partnership
- Represent Synapticure at regional meetings and healthcare networking events as needed
- In person outreach to members
Requirements – What We Look For In You
- 5+ years of experience in healthcare account management, provider relations, or field engagement
- Demonstrated success managing provider or client relationships remotely with periodic travel
- Excellent written and verbal communication skills; confident engaging both clinical and administrative audiences
- Highly organized, proactive, and adaptable to changing priorities
- Comfortable using CRM tools and virtual collaboration platforms (Zoom, Salesforce, etc.)
- Understanding of healthcare delivery models and practice operations preferred
- Familiarity with neurodegenerative care, behavioral health, or telehealth models is a plus
- Willingness to travel ~30% and perform in-person outreach (10–20%)
We’re founded by a patient and caregiver, and we’re a remote-first company where empathy and excellence guide every interaction:
- Relentless focus on patients and caregivers. We are determined to deliver exceptional care and support to every individual we serve.
- Empathy and humanity. We meet every challenge with compassion, understanding, and hope.
- Curiosity and adaptability. We listen first, learn continuously, and evolve based on the needs of patients and partners.
- Optimism and action. We move with urgency and positivity to make meaningful change.
$70,000 - $80,000 a year
Comprehensive medical, dental, and vision coverage
401(k) plan with employer match
Mileage reimbursement for business travel
Generous paid time off and sick leave
Professional development and advancement opportunities
Travel Expectations
This is a remote position with approximately 30% travel to provider sites, conferences, and community events. Most travel is regional and planned in advance, though limited door-to-door outreach may be required for new practice introductions.
