Job description
About Tala
Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World’s Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief’s The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!
The Role
We are seeking a proactive and skilled Fraud Operations Manager to join our dynamic team. In this critical role, you will be responsible for leading fraud investigation and mitigation efforts within your designated markets. You will play a key part in driving global operational and investigation standards, while also acting as the primary point of escalation for all fraud-related concerns. Success in this position requires a strong, collaborative spirit, as you will work daily with cross-functional teams, including Product, Analysts, Engineers, Customer Support, and Compliance, to protect our company and customers from financial fraud.
What You’ll Do
- Oversee daily monitoring of fraud and operational metrics to identify and react to emerging fraud trends.
- Lead and conduct complex fraud investigations, from initial detection through to resolution.
- Develop and implement new fraud controls, rules, and procedures to mitigate risk and reduce fraud losses.
- Work closely with product, engineering, and data analytics teams to translate operational insights into scalable fraud prevention solutions.
- Collaborate with customer support and compliance teams to ensure a seamless and customer-centric approach to fraud escalations.
- Serve as the primary point of contact for fraud-related concerns, communicating findings and recommendations to key stakeholders.
- Recruit, train, and mentor a team of fraud operations specialists and investigators.
- Build a strong, collaborative team culture focused on continuous improvement and shared objectives.
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
