Job description
Join Us as a Virtual Travel & Lifestyle Reservations Specialist 🌟
Do you deliver exceptional customer service?
Do you have a keen eye for detail?
Are you passionate about travel?
Are you energized by a challenging, fast-paced environment?
If you answered “ yes” to these questions, keep reading- you might be exactly who we’re looking for!
As a Travel & Lifestyle Reservations Specialist, you’ll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted.
In this role, you’ll be the first point of contact for one of our most valued clients in the MENA, Europe, US, and Asia regions. You’ll assist their customers with ground transportation and travel arrangements, providing tailored solutions that exceed expectations. This role involves managing a high volume of calls and emails, where you’ll engage directly with members, understand their needs, and guide them seamlessly through the reservation process.
Key Responsibilities
- Deliver exceptional service to members across MENA, Europe, and Asia.
- Manage travel requests via telephone and email in Arabic, English and French for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
- Actively cross-sell lifestyle services, promotions, and exclusive events.
- Conduct thorough research and prepare compelling proposals tailored to member needs.
- Liaise with trusted suppliers to coordinate seamless experiences.
- Maintain detailed and up-to-date records for members.
- Represent TEN by sharing our story and showcasing the value of our concierge services.
- Build genuine rapport with members, ensuring they feel valued and understood.
- Be proactive in converting requests into confirmed bookings.
What We’re Looking For:
- Language Proficiency: Native-level or bilingual fluency in Arabic, English & French is required to effectively communicate with our members and clients. Please be prepared to take a language test in any language you mention as a skill.
- Required background in Hospitality, Tourism, Customer Service in a Luxury brand
- Previous experience working in customer service, handling a high volume of calls would be an added advantage
- Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Initiative and creativity to best meet the needs of our members
- Ability to work independently, in a team and perform well with little supervision
- High adaptability to a dynamic changing environment
Guidelines for Remote/Home Office working:
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
- A private desk/work station
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten’s partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten’s services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.
Looking ahead, Ten’s strategy revolves around four key areas:
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition
For more information, please watch Ten’s Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en…
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”
