Job description
As Regional Director – Latin America (LAC), you’ll lead one of Ten’s most dynamic and fast-growing regions, with a focus on operations in Brazil, Mexico, and Spanish-speaking South America. You’ll be accountable for the region’s full performance - from P&L and operational delivery to service excellence and client relationships - guiding a senior leadership team across multiple countries and cultures.
This is more than a leadership role. It’s an opportunity to shape the future of our business in a diverse, high-potential market, making decisions that drive growth, strengthen client loyalty, and leave a lasting mark on Ten’s global success. You’ll have the influence, resources, and platform to unite cross-functional teams, adapt global standards to local markets, and deliver results our members and clients value every day.
If you excel in complex, multi-market environments, speak Portuguese fluently (and ideally Spanish), and have the vision to inspire teams while building sustainable growth, we’d like to hear from you.
The role
You’ll be accountable for delivering the company’s key performance objectives in the LAC region - leading teams across multiple countries, balancing global frameworks with local market realities, and ensuring world-class service delivery. You’ll partner closely with Service, Client Services, Proposition, Technology, Finance, and People teams to capture growth opportunities and strengthen client partnerships across established and emerging markets.
Your key priorities will include:
• Elevating service delivery standards across diverse markets.
• Expanding high-value client relationships and driving regional business development.
• Managing the P&L to achieve both short-term wins and sustainable long-term growth.
• Building leadership capability across the region to support future expansion.
You’re the kind of leader who:
• Brings senior leadership experience in multi-country operations within LAC, with full P&L accountability.
• Knows how to lead in luxury, travel, hospitality, or concierge industries.
• Combines financial acumen with operational problem-solving skills.
• Speaks Portuguese and/or Spanish (essential) and English fluently.
• Thrives in culturally diverse environments and adapts strategies to local contexts.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
At Ten, we’re not just the global leader in lifestyle and concierge services - we’re shaping the future of how premium service is delivered.
With operations in over 20 markets, a client base that includes [Client X], [Client Y], and [Client Z], and millions of members worldwide, we are the dominant player in our industry. Our scale, reputation, and expertise set us apart - but it’s our innovation that keeps us ahead.
We are a product-led, technology-first business. Our proprietary AI, including Talia, transforms the way our members interact with us - enabling seamless, personalised experiences at speed and scale. This combination of world-class human expertise and cutting-edge technology allows us to deliver outcomes our members notice and value every single day.
Our mission is simple: to be the most trusted service business in the world. And we’re well on our way. With an ambitious global strategy, market-leading client partnerships, and an unwavering focus on people, innovation, and performance, Ten is the place where you can make a lasting impact. Click here to find out more about us.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don’t miss the opportunity to join our team!
