Job description
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Overview:
We are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for a Customer Success Manager to join our Customer Success function in Amsterdam. Our Customer Success Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.
In this role, you will also be responsible for customer retention and expansion for our Benelux customers. You’ll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.
What you’ll be doing:
- Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
- Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
- Successfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
- Invest in customer satisfaction resulting in increased renewal rates and reduced churn
- Convey best practice examples that drive ROI
- Ensure Trustpilot becomes the value-adding partner in targeted accounts
- Successfully onboard clients and ensure they fully utilise their paid subscription
Who you are:
- Fluent in Dutch. Along with English working proficiency
- Proven experience in a similar commercial role
- Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
- Consistent track record of hitting targets in similar capacity in the past
- Demonstrated experience with subscription based, renewal license models
- Ability to build and maintain strong relationships with multiple stakeholders
- Excellent communication and negotiation skills
- Experience with selling in a competitive environment and uncovering new revenue opportunities
- Ability to manage high-impact conversations in a professional and solution-oriented manner
What’s in it for you?
- Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
- On-going career development, training and one-to-one coaching via our in-house enablement team
- 25 days annual leave
- Hybrid working model 3 days on site and the rest working from home
- Commuter / Work from home allowance
- 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist
- A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment
We are:
- Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
- Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
- Ideas people. We like our employees to be creative and always advocate for new ways of working
Still not sure?
We want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!
#LI-Hybrid #LI-IA1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
