Freshworks

We develop uncomplicated service software to help companies deliver great customer and employee experiences. Our enterprise-grade solutions are easy to use and designed to get results quickly, with a people-first approach to AI. Since 2010, over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, have used our customer experience (CX) and employee experience (EX) software.

Our main products include Freshservice for IT Service Management (ITSM) and Freshdesk for customer service, both powered by AI. We also offer Freddy AI, an AI solution that acts and resolves issues, and FireHydrant, an incident management platform. Our solutions deliver results like a 97% CSAT, 74% first contact resolution (FCR), and about 2 minutes average chat resolution, leading to 77% faster handling times. Our AI has saved 1.3 million hours in support, with Freddy AI Agent reducing resolution times by 50% and Freddy AI Copilot improving productivity by 40-45%.

We specialize in Customer Support, Helpdesk, SaaS, CRM, ITSM, and Applicant Tracking Systems. We serve customers in over 120 countries.

Our mission is to make uncomplicated service software that delivers exceptional customer and employee experiences. We help businesses overcome the complexities of bloated software by untangling issues left by outdated systems and thinking, focusing on rapid impact and transparent costs.

Our core values guide how we operate:

• We champion our customers by listening with empathy, solving challenges with intention, and advocating for them in every decision.
• We empower our team to make an impact, encouraging them to make decisions, try new things, and challenge themselves.
• We set high standards, pushing ourselves to aim higher and achieve results through accountability and collaboration.
• We make bold moves, taking smart risks, innovating for impact, and moving quickly to shape future developments.
• We win as one team, working without ego to do what is right for Freshworks.

We have between 1001 and 5000 employees. We cultivate a supportive, people-first culture where everyone feels they belong, and diverse perspectives are valued. Our team contributes to a collaborative environment focused on creating simple, effective experiences for our customers and their employees. Many roles operate on a hybrid schedule, typically requiring onsite presence three days a week (Tuesday through Thursday) at locations like San Mateo, CA, Boston, MA, and Bellevue, WA. Some positions are also available for remote work within the US, with travel as needed.

We offer medical, dental, vision, disability, and life insurance. Our benefits include equity and an Employee Stock Purchase Plan (ESPP), flexible Paid Time Off (PTO), flexible spending accounts, commuter benefits, wellness programs, and adoption and parental leave. Compensation usually includes a base salary plus variable pay or a target bonus. We also offer opportunities for development, mentorship, and career mobility.