Job description
Fraud & Risk Specialist
Department: Vagaro Merchant Services (VMS)
Reports To: Fraud Prevention Supervisor
Compensation: $32–$33 per hour
Schedule: Wednesday through Friday onsite, Saturday and Sunday remote.
Location: Pleasanton, CA (Onsite)
About the Role
Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we’re committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You’ll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.
Key Responsibilities
Transaction Monitoring, Fraud Prevention, Risk, and Compliance
- Monitor daily transaction activity to identify unusual patterns or potential fraud
- Investigate suspected or confirmed fraud cases and recommend appropriate actions
- Perform KYC and compliance reviews as needed to support merchant onboarding
- Research and validate businesses to assess risk level and eligibility
- Use fraud detection tools such as Plaid, EverC, and Cybersource to support investigations
- Stay informed on emerging fraud trends, risk indicators, and compliance requirements
- Collaborate with internal teams to ensure alignment of fraud, risk, and compliance practices with business goals
Customer and Team Support
- Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
- Assist internal departments with fraud-related questions, transaction reviews, and risk mitigation
- Provide clear communication and recommendations to support balanced merchant experiences and company risk controls
- Other duties as assigned
What You Bring
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications
- Strong organizational skills with the ability to prioritize multiple tasks
- Positive attitude and strong interpersonal skills
- Problem-solving mindset with the ability to research and resolve complex issues
- Adaptability and reliability in a fast-paced environment
Preferred Qualifications
- Experience in fraud prevention, risk analysis, or merchant processing
- Knowledge of compliance areas such as AML, PCI DSS, and card network regulations
- Familiarity with risk tools such as Plaid, EverC, and Cybersource
- Background in payment processing, chargebacks, or fintech environments
- Experience supporting e-commerce or high-risk merchant industries
Why You’ll Love Working Here:
- Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
- Generous PTO: 15 accrued days, plus 10 company holidays annually.
- Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
- Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
- Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
- Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
- Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
- Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
- Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Equal Opportunity Employer
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov
Learn More About Vagaro
Visit us at vagaro.com/pro and vagaro.com to learn more.
