Job Description
Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24⁄7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!
Your mission
As a Payment & Risk Operations Specialist at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first-principles reasoning to assess unusual activity by using evidence and data to balance risk and impact in a way that serves both the company and the user.
What you’ll do
- Assess suspicious activity in fiat and crypto transactions; determine and take ownership of appropriate mitigation strategies.
- Analyse blockchain data to inform risk decisions with actionable insights.
- Provide direct customer support via email and live chat, ensuring clear and professional communication.
- Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.
- Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.
Who you are
- Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods.
- Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes.
- Communicate effectively, operate with sound judgment, and base decisions on evidence rather than personal bias or assumption.
- Adapt easily to shifting priorities and maintain a continuous learning mindset to close knowledge gaps.
- Bring relevant fraud prevention experience (ideally in crypto/Fintech); blockchain investigation and SQL skills are a plus.
What’s in it for you
- Hybrid-working model with 25-Work From Anywhere days*
- Competitive total compensation package including participation in our stock option plan
- Market-leading benefits programs shaped by our Time & Flexibility policies*
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand.
- Comprehensive onsite onboarding program at our Vienna HQ.
And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
\* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).
