Service Design & AI Policy Lead

🇬🇧 United Kingdom - Remote
🎨 Design🟣 Senior

Job description

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

  • UK & Ireland’s premier AWS, Microsoft & Oracle partner
  • 3300+ strong, €350/£300m revenue business
  • 10+ years as a Great Place to Work in Ireland & UK
  • Best Workplace for Women in the UK & Ireland by GPTW
  • Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

We are seeking a strategic AI Policy Lead with proven AI governance expertise and a strong foundation in either Service Design, Product Management, or Business Analysis to drive the global operationalisation of our client’s newly released AI Policy. This is a unique hybrid role that combines deep AI policy knowledge with practical delivery capabilities across digital transformation projects.

Role Overview

This position is primarily focused on delivering AI governance transformation for a major client, requiring someone who understands AI ethics, governance frameworks, and regulatory compliance. You’ll lead the definition and execution of AI policy implementation while leveraging your service design, product management, or business analysis background to ensure practical, user-centred delivery.

The Ideal Candidate Profile

We’re looking for AI policy professionals with complementary delivery skills from one of these backgrounds:

  • AI Policy specialists with Service Design experience - your systems thinking, stakeholder facilitation skills, and ability to map current/future states will be crucial for operationalising complex AI frameworks across global teams
  • AI Policy specialists with Product Management background - your experience in transformation programmes, managing complex backlogs, and cross-functional team leadership will drive successful policy implementation
  • AI Policy specialists with Business Analysis experience - your analytical skills, process mapping expertise, and stakeholder management experience provide the perfect foundation for translating AI policy into practical operational frameworks

Why This Combination?

AI policy implementation requires both technical policy knowledge and practical delivery expertise. You’ll need to understand emerging AI regulations while being able to design services, manage complex programmes, or analyse business processes to make AI policy work in practice.

Join our growing Digital, Data and Cloud practice to lead a transformational AI governance programme for one of our major clients. This role combines strategic AI policy expertise with hands-on programme delivery, requiring someone who can navigate complex stakeholder environments while building practical frameworks from the ground up.

Qualifications

AI Policy & Governance (Primary Focus - 70%)

  • Design and lead a global programme to operationalise the client’s AI Policy, translating principles into processes, guidance, assurance tools, and communications
  • Establish programme governance structures, ways of working, and delivery plans across internal and external contributors
  • Develop a scalable library of policy guidance, practical tools, templates, and training content to support compliant and ethical AI use
  • Oversee creation of AI use case inventory and risk assessment frameworks, tailored to identify and manage high-risk AI applications
  • Build and lead a global AI community of practice to share learning and champion responsible AI adoption
  • Collaborate with legal, data, and regulatory teams to embed up-to-date AI regulations and compliance requirements
  • Monitor, report, and mitigate high-priority risks arising from AI use, delivering regular stakeholder updates

Service Design/Product Management/Business Analysis (Supporting - 30%)

  • Apply your SD/PM/BA expertise to ensure AI policy frameworks are user-centered and practically deliverable
  • Facilitate workshops and stakeholder alignment sessions using your delivery discipline background
  • Design service blueprints, user journeys, or process maps to support AI governance implementation
  • Support broader client delivery work using your core discipline expertise when not focused on AI policy

Essential Requirements

  • Strong AI governance background - proven experience in AI ethics, responsible AI, or AI policy implementation
  • Understanding of AI regulations - familiarity with frameworks like ISO/IEC 42001, NIST AI RMF, OECD AI Principles, EU AI Act
  • Delivery discipline expertise - substantial experience in Service Design, Product Management, or Business Analysis
  • Transformation programme experience - track record designing and leading complex change programmes
  • Senior stakeholder management - ability to influence and engage executive-level decision makers
  • Communication excellence - can translate complex AI concepts into practical guidance for diverse audiences

Desirable Requirements

  • Experience operationalising AI policies or ethics frameworks in large organisations
  • Familiarity with AI development lifecycles, particularly generative AI applications
  • Public sector or highly regulated industry experience
  • Professional certifications in AI ethics, data governance, or your delivery discipline
  • Experience with agile delivery methodologies and multidisciplinary team working

What We Offer

This role provides the opportunity to shape cutting-edge AI governance while developing your T-shaped skills across our digital delivery capabilities. We’re committed to supporting your professional development across AI policy, service design, and product management disciplines.

We’re flexible on the specific delivery background - whether you’re a Service Designer interested in AI governance, a Product Manager with AI policy experience, or a Business Analyst looking to specialise in AI ethics, we’d love to hear from you.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

  • Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
  • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
  • Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
  • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
  • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
  • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
  • Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
  • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

#LI-AS1 #Hybrid

Share this job:
Please let Version 1 know you found this job on Remote First Jobs 🙏

Similar Remote Jobs

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply