Job description
Locations: Arthaland Century Pacific Tower, 5th Avenue corner 30th Street, BGC, Taguig
Job Type: Full-time
Job Shift: Night
Who we are
At Point, we make homeownership more valuable and accessible. Join us in creating innovative financial products that help homeowners and aspiring buyers. If you’re seeking a career where your work truly matters, this is it.
Location Options
Point offers both in-office and work-from-home options. Our office is at Arthaland Century Pacific Tower, 5th Avenue, BGC. Work-from-home is available for experienced candidates with suitable remote work setup and subject to maintaining high performance standards.
Job summary
Point is looking for an Account Coordinator to join our Manilta team. The Account Coordinator is a key member of the Customer Experience team, responsible for supporting homeowners through various stages of their journey—from initial product inquiries to application updates and ongoing communication. This role involves daily interaction with customers via phone, email, chat, voicemails, and inbound calls, with a strong focus on providing timely, accurate, and empathetic support.
Job responsibilities
- Act as the first point of contact to a homeowner through email, chat, or inbound calls to Point
- Educate homeowners on Point’s products and the application process
- Respond and support our homeowners in the following scenarios;
- Questions, concerns and feedback
- Providing updates to application status
- Underwriting requests
- Booking product calls for Account Managers
- Post Funding Calls with Homeowners
- Prioritize availability for homeowners to interact with Point and respond to inquiries.
- Assist with pilot programs and various initiatives to increase conversion or improve customer experience.
- 80%+ of your time will be devoted to communication via phone and email.
Qualifications and skills
- 2+ years of customer service experience in Financial Services
- Strong business to consumer written and communication skills
- Experience working with Google Suite, Slack, Salesforce
- Demonstrated success in a customer facing role
- Bachelor’s degree in business or a related field
Our benefits
- Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
- Career Advancement: Benefit from structured development programs, promotions, and certifications.
- Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
- Global Experience: Collaborate with an international team and learn from global practices.
Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.
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