About CallTek
Since 2004, we’ve provided white-label technical support services as a Managed Service Provider. We offer 24⁄7 engineering, software development, field service, and customer support to technology operators and service providers worldwide.
We specialize in Technology as a Service (TaaS), which covers infrastructure, technology procurement, and full implementation and lifecycle support. Our services cater to various industries, including hospitality, multi-family student housing, and healthcare.
Our services include Managed Field Services, with a network of low-voltage technicians in over 30,000 zip codes. We also provide Customer Service with more than 6,000 agents offering 24⁄7 multi-language support, Project Coordination, and Network Operations for wireless networks. Additionally, we offer Remote Patient Monitoring Support for call center services and medical billing, Digital Data Conversion for Electronic Health Records (EHR), and Tiered Technical Support. We’ve developed proprietary platforms like Odyssey CX, which uses artificial intelligence (AI) and natural language processing (NLP).
Headquartered in Irvine, CA, we have offices in nine countries: Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States. We manage over 20,000 buildings and one million enterprise network appliances globally. We meet security and privacy standards including PCI-DSS, ISO 27001, SOC 2, and GDPR.
Mission & Values
We are committed to excellence, aiming to be technology’s trustworthy contact center and support partner for customer care.
Our core values guide us:
- Teamwork & Accountability
- Mutual Respect & Open-mindedness
- Proactivity & Innovation
- Honesty & Integrity
- A Desire for Excellence
Team & Culture
We employ over 10,000 professionals worldwide. We foster a diverse team and support our employees’ personal and professional growth in a family-oriented environment. We believe in helping our team members care for their families, which contributes to our high employee retention rate. Our agents receive training in communication, technical knowledge, and taking ownership.
Frequently Asked Questions
CallTek offers white-label technical support services, including 24⁄7 engineering, software development, field service, and customer support. Specific services include Managed Field Services, Customer Service with multi-language agents, Project Coordination, Network Operations, Remote Patient Monitoring Support, Digital Data Conversion (EHR), and Tiered Technical Support. The company also utilizes proprietary platforms like Odyssey CX, which is powered by AI and NLP.
CallTek operates with core values that include Teamwork & Accountability, Mutual respect & Open-mindedness, Proactivity and Innovation, Honesty & Integrity, and a Desire for Excellence.
CallTek fosters a family-oriented work environment that aims for personal and professional success. The company prioritizes supporting its employees and their families, which it attributes to a high employee retention rate. Agents are trained in communication, technical knowledge, and ownership.
CallTek adheres to several industry security and privacy standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR, to ensure data protection and regulatory compliance.
CallTek was founded in 2004.
CallTek has 5001-10000 employees.
CallTek hires in 🇵🇭 Philippines.
CallTek is not actively hiring at the moment. Check back later for new opportunities.
Yes, CallTek is a remote-first company.
CallTek's website is www.calltekinc.com .
You can find CallTek on LinkedIn .
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