Job description
Most companies claim to have the best people. We say to them, “Keep dreaming.” Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It’s our people that make BDA the top global Merchandise Agency to work for.
As an Account Manager at BDA, you will play a vital role in building and maintaining strong relationships with our clients. Your primary focus will be on understanding their needs and objectives, recommending suitable merchandise solutions and programs, and ensuring the successful execution and on-time delivery of projects. You will collaborate with various internal teams to meet customer expectations and contribute to the overall growth and success of BDA while meeting your client’s needs.
The role of an Account Manager at BDA is dynamic and customer-focused. Success in this position requires a combination of sales acumen, relationship building, creativity, project management, product knowledge, and the ability to consistently deliver excellent service to clients. By fostering strong relationships and providing valuable promotional solutions, the Account Manager significantly contributes to the growth and success of BDA and the client’s marketing and branding goals.
Location: Troy, MI
Candidates living within 50 miles of a BDA office will be required to work a hybrid work schedule of 3 days in office and 1-2 days from home. Those residing further than 50 miles from a BDA office will work 100% remote.
DUTIES AND RESPONSIBILITIES
- Develop and nurture long-term relationships with existing clients
- Act as main point of contact for clients, addressing their inquiries and concerns promptly and professionally
- Understand clients’ promotional objectives, target audience, budget and deadline constraints to offer tailored promotional merchandise solutions
- Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image.
- Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations
- Understand BDA business units and services to evaluate and Identify opportunities to upsell or cross-sell additional products, programs or services to existing clients
- Create compelling proposals & presentations that showcase the value of our products and services
- Develop proactive strategy, presentation and pitches for client opportunities
- Prepare accurate and competitive quotes for clients based on their requirements
- Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams.
- Coordinate and collaborate with client service coordinators, production associates, and other cross functional teams (design, logistics, purchasing etc) to deliver on spec and on time.
- Monitor client satisfaction and address any issues to ensure a high level of customer retention.
- Conduct post-order follow ups to gather feedback and assess the success of the promotional project/program
- Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts. Deliver results by achieving short and long-term sales and profitability goals.
- Stay informed about the competitive landscape and industry trends to enhance our offerings and maintain a competitive edge.
- Manage contact and opportunity database and execute strategic account plans
- Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies
JOB SKILLS AND TRAITS
- Creativity and experience in merchandise. Ability to come up with out of the box, fresh new ideas
- Excellent organizational skills to manage multiple clients and orders simultaneously
- Fast paced, deadline driven multi-tasker
- Coachable and loves to learn and grow new skills
- Energetic self starter who exudes accountability, urgency and passion
- Team player
- Strong interpersonal, communication, customer service and presentation skills to build and maintain client relationships effectively
- Possess strong financial acumen with an understanding of calculating financial data such as margins & discounts to ensure profitable sales results.
- Exceptional negotiation and problem-solving abilities
QUALIFICATIONS
- 3+ years proven experience in sales, account management, or a customer facing role.
- Experience in Promotional Products or Merchandising Industry required
- Proven track record of increasing sales and business opportunities through client development
- Proficient in MS Office suite (Excel, Outlook, Word, Powerpoint)
- Proficiency in using CRM software and other relevant tools for sales and order management. (Salesforce preferred)
We are pleased to share the base salary range for this position is $70,000 to $82,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.
#LI-Hybrid
BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
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www.bdainc.com
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Must be 18 years or older to apply.
