Job description
Description
Role: Account Manager/Order Fulfillment Manager
Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: TBD (US Timezone)
Location: Remote, open to candidates in the Philippines
About Pearl Talent:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work With Us?
We’re not just another recruiting firm - we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Company:
Our partner is a fast-growing company in sustainable agriculture, helping farmers improve yield and reduce chemical use through biological solutions. The team is entrepreneurial and impact-driven, led by a hands-on CEO managing multiple ventures who needs sharp, reliable support to scale operations effectively.
Role Overview:
Our partner is looking for a sharp, detail-oriented Account Manager/Order Fulfillment Manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You’ll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.
Responsibilities
Manage one to two high-value client accounts
Review, edit, and process orders placed on the platform
Route orders to appropriate vendors and oversee fulfillment workflows
Communicate with clients via email/Slack as needed
Handle escalations (e.g., delays, product issues) with internal support
Maintain accuracy across order details and documentation
Ensure timely execution of all project milestones
Contribute to continuous process improvement
2–4 years experience in account/project/order management
Strong communication skills in English (written & verbal)
Highly organized with sharp attention to detail
Comfortable working autonomously in a fast-paced remote setting
Prior experience in merchandise, supply chain, or production strongly preferred
Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
US time zone availability required
Bonus:
Working knowledge of Adobe Photoshop and/or Illustrator
Familiarity with branded merchandise or promotional product workflows
Remote Work: Fully remote - work from anywhere
Generous PTO: 10 days PTO per year, plus public holidays and sick leave
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Balanced schedules that support a healthy work-life balance
