Job description
The Account Specialist position is a remote, work-from-home role, as are all positions at Acceleration Partners (a structure central to our culture and vision to change the work/life paradigm). Some travel may be required for client meetings, internal meetings, conferences, and other events.
The Role:
As an Account Specialist, you will be responsible for the day-to-day operations of multiple affiliate programs. The ideal candidate will have 1-2 years of work experience. Affiliate marketing experience is not required. You will manage affiliate communications, reporting, and general account maintenance, including recruitment, newsletters, fraud checks, and data analysis. You’ll work closely with your manager and peers to maximize program effectiveness and create opportunities for growth.
Top 5 Responsibilities:
- Account & Client Communication
Build and maintain client and affiliate communications, including creative newsletters and updates about promotions, program developments, and general client information. Develop relationships with clients and partners to understand their goals and objectives, providing clear and proactive communication across channels.
- Reporting & Data Management
Utilize Excel (pivot tables, v-lookups, etc.) to produce detailed reports, track performance, and analyze data for insights and trends. Summarize findings and provide actionable recommendations to optimize program performance. Proactively track key metrics and report on campaign performance.
- Strategy Execution & Task Ownership
Own and manage client tasks with minimal supervision, ensuring deadlines are met and tasks are completed accurately. Prioritize tasks effectively, flagging any potential delays and keeping the team informed. Consistently leverage tools and client tracking platforms to support program goals.
- Program & Portfolio Management
Manage multiple affiliate campaigns, maintaining a balanced focus across each, and organizing tasks by priority. Identify areas for process improvement, and provide proactive support to peers and clients. Manage risks, track fraud, and ensure compliance with program terms and conditions.
- Team Collaboration & Growth
Collaborate with peers and management to contribute ideas for process improvements and training. Serve as a resource for peers and help drive continuous improvement across the team, sharing best practices and insights.
What Success Looks Like:
By 6 Months:
- You will be proficient in the day-to-day operations of multiple affiliate programs, including managing reporting, affiliate applications, recruitment, and creative asset deployment.
- You will regularly present new campaign ideas to managers and demonstrate a clear understanding of program performance, ensuring regular fraud checks and compliance.
- You will have developed strong relationships with clients and affiliates and will be able to execute tasks with minimal guidance.
By 1 Year:
- You will troubleshoot and resolve account and affiliate issues independently, providing valuable insights and actionable recommendations to clients and internal teams.
- You will be an integral part of each program, developing new ideas and improving processes to create efficiencies.
- You will take on new account responsibilities with support from your manager and serve as a thought leader within the team, contributing to relationship-building and firm development.
Qualities of the Ideal Candidate
- Strong sense of curiosity
- Critical thinker
- Confident and comfortable being uncomfortable
- Flexible, resilient, coachable
- Relationship and service oriented
- Proactive and outcome oriented
- Strong work ethic and personal standards
Qualifications & Skills:
- 1-2 years of experience- background in online marketing, e-commerce, or affiliate marketing beneficial.
- Familiarity with affiliate networks and SaaS platforms (e.g., ShareASale, Commission Junction, Impact) is a plus.
- Bachelor’s degree or equivalent work experience.
- Advanced proficiency in Excel (v-lookups, pivot tables, formatting, etc.).
- Knowledge of HTML is a plus.
- Ability to travel when necessary for conferences and team meetings.
WHY ACCELERATION PARTNERS?
Acceleration Partners is the world’s largest and first-to-market Partnership and Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, their global team of 300+ focuses on data-driven strategies that help connect brands to the right consumers through performance partnerships, traditional affiliate, influencer, performance PR, content and B2B partnership marketing. Serving over 200 brands with household names like Amazon, Target, Google, Warby Parker, Crocs, Reebok (to name a few) their diversified staff is creating what’s next in the industry by building balanced portfolios of high-performing partnerships. As the only truly integrated global partnerships agency, Acceleration Partners prides themselves on being on the cutting edge of new industry developments, and leveraging their proven expertise to bring unique solutions to the most complex challenges for brands who aim for growth.
AP PERKS & BENEFITS - WHAT WE OFFER
100% remote work for everyone
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401K with matching
Open Paid Time Off
Summer & Holiday company-wide shut-down weeks in July and December
Volunteer and Birthday Time Off
Focus Fridays
Paid Parental Leave Benefits
Wellness, Technology & Education Allowances
Paid sabbatical leaves, donation matching, and more!!
Target Salary is $55,000 - $65,000 depending on location and experience.
Benefits may vary based on employment status or country location.
Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.
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