Job description
About Avalere Health
Guided by a single mission to make EVERY PATIENT POSSIBLE, our Advisory, Medical, and Marketing capabilities move as one, ensuring every patient is identified, supported, treated, and cared for. Equally.
Avalere Health is a global strategic partner, perfectly formed to solve the biggest challenges in health—at pace and at scale. We are united across the product lifecycle, uniquely positioned to understand every angle of life, health, and the human condition. Partnering with our clients, we are building a world where healthcare is not a barrier. And no patient is left behind.
We are powered by our unique and proprietary model, SenseMaking. Combining strategic tools and human ingenuity, SenseMaking allows us to transform limitations into pathways, obstacles into possibilities, and intricacy into action. Our talented, diverse, and passionate team—known as SenseMakers—strive each day to make EVERY PATIENT POSSIBLE.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.
About the role
The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market. We are seeking a candidate for a freelance contract 3-6 months.
What you’ll do
- Managing a digital brand focused on websites.
- Build and sustain relationships with key clients grounded in an understanding of their business goals.
- Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
- Develop proficiency in the client’s market, trends, influencers, competitors, and key stakeholders.
- Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
- Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
- Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
- Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
- Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.
- Demonstrates and applies extensive knowledge on MG United and gMG VYVGART.
- Responsible for managing daily account work on MG United, responsible for ensuring that projects are on time and meet client expectations.
- Responsible for flawless execution.
- Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.).
- Exhibits sounds judgement to anticipate and effectively solve challenges. Is a collaborative partner with a solution oriented mindset.
- Demonstrates effective communication skills internally and externally.
- Identifies effectively when to escalate and when to problem solve on their own.
- Thinks analytically about data driven insights to push brand strategy forward.
- Applies past learnings to future initiatives
- Effectively writes clear and concise project briefs with little no input from leadership.
- Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work.
- Facilitates and leads tactical meetings and MRC discussions.
- Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively.
- Can balance the need for process and flexibility to effectively manage clients and internal team members.
- May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees.
About you
- 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
- Experience in pharmaceutical marketing is required (Patient/DTC preferred).
- Proven ability to collaborate across functions and project teams in a dynamic environment
- Experience in managing pharma brand launch in rare disease is preferred
- Demonstrated verbal and written communication skills
$55 - $65 an hour
What we can offer
Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
