Job description
The Accounts Receivable Clerk will be the main point of contact for finance-related questions from clients. The monthly collections process will be their responsibility which involves late fees, payment reminders, phone calls, managing portal closures, and sending clients to collections.
Job Responsibilities
Make outbound calls to remind clients of outstanding invoices;
Contact clients about their first invoice and enroll them in automatic payments;
Creating and sending invoices, late fees, and payment reminders to clients;
Process and apply credit memos to accounts;
Answer inbound calls to assist clients with billing inquiries;
Respond to client’s email billing inquiries;
Process automatic payments;
Manage the process to send delinquent accounts to collections agency;
Apply checks from the lockbox and scan them to the appropriate account;
Monitor inbound ACHs and apply for payments;
Close delinquent client’s portal access and reopen the portal once outstanding invoices are paid;
Perform payment merchant reconciliations to ensure accuracy;
Perform other duties as assigned.
Ability to maintain regular and punctual attendance;
Encourage a direct and positive relationship between the community and the company;
Able to thrive in a fast-paced environment;
Able to quickly learn new software and use systems accurately;
You are a natural problem solver and are focused on creating solutions;
You can adapt quickly to a changing environment;
You work well independently but understand the importance of teamwork;
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience;
Ability to be held accountable to the department and organizational numbers, data, and deadlines;
Ability to quickly pivot, be process-oriented, with high attention to detail;
Demonstrate and promote non-negotiable integrity and dignity of the individual in an environment of mutual trust and respect;
Exhibit a commitment to lifelong learning, encourage others to do so, and continue to grow technically and interpersonally to perform the job at the highest levels of competency.
Preferred Qualifications:
- Bilingual in Spanish;
- Bachelors in Finance or Accounting;
- 2+ years of experience working in an office environment preferred;
- Sage Accounting software knowledge a plus;
- Experience in a Finance or Billing Department preferred;
- Strong communication skills both verbal and written;
- Experience with Salesforce or other CRM preferred.
System Requirements
At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
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Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
