Job description
Location: Remote
Availability: 40 hours/week
Compensation: Competitive based on experience
Are You the One Who Keeps the People Engine Running Smoothly?
We partner with essential service providers — including ambulance and emergency medical teams — who operate in high-pressure environments and can’t afford chaos behind the scenes.
They’re overwhelmed by:
- Complex onboarding processes with endless paperwork and system logins
- Compliance deadlines and expiring certifications
- Employee questions piling up without clear ownership
- Disconnected tools and manual processes
- Missed details that can impact service readiness
They don’t need someone to fill out forms.
They need someone who owns the full employee lifecycle.
An organized, proactive admin who gets the nuances of healthcare support — and knows how to keep people processes clean, compliant, and on track.
What You’ll Actually Be Doing
You won’t just manage documents.
You’ll drive the systems and workflows that keep frontline responders supported and compliant.
You’ll take ownership of:
1. Employee Lifecycle Administration
● Manage end-to-end onboarding and offboarding, from paperwork to systems access
● Coordinate timely activation and deactivation of employee accounts across HR, payroll, and operations platforms
● Ensure certifications, licenses, and compliance documents are validated and filed correctly
2. Recordkeeping & Compliance
● Maintain accurate digital and physical employee records
● Conduct regular audits to ensure data integrity and meet compliance standards
● Track critical deadlines for training, documentation, and renewals
3. Support Ticket & Inquiry Management
● Own the HR support queue via Monday.com, providing timely and helpful responses
● Triage and resolve employee questions about policies, access, and documentation
● Track support resolution times and maintain service level consistency
4. Secure & Streamlined Access
● Use VPN access to handle sensitive documents and platform logins securely
● Coordinate employee onboarding within platforms like Lever (ATS), UKG (HRIS), and TraumaSoft (EMS operations)
● Collaborate with HR and management to streamline internal processes and ensure alignment
You’ll Love This Role If You…
● Get satisfaction from smooth, compliant processes and clean data
● Love juggling details, documents, deadlines, and systems
● Are confident working in regulated environments where accuracy matters
● Take pride in making onboarding a seamless, stress-free experience
● Can troubleshoot access issues, spot compliance gaps, and get ahead of them
You Might Be a Fit If You’ve…
● Worked in HR, admin, or compliance support for healthcare or high-compliance industries
● Managed onboarding and offboarding processes across multiple platforms
● Used HR tools like Lever and UKG, or healthcare-specific systems like TraumaSoft
● Supported ticketing systems like Monday.com or Zendesk
● Maintained secure data practices using VPN or other protected environments
This Role Isn’t for You If…
● You’re uncomfortable working with regulated documents or compliance requirements
● You struggle with deadlines and meticulous detail
● You avoid taking initiative when something is unclear or missing
● You need step-by-step instructions for every process
Sound Like You?
We don’t hire task-takers. We hire Unicorns — proactive operators who keep essential workflows humming and people supported.
If you’re ready to be the person everyone can count on behind the scenes, apply now.
You won’t just support HR.
You’ll make sure lives get supported because of it. 💛
Strong HR administration experience with proven ability to manage employee onboarding and offboarding processes.
Healthcare background with understanding of medical certification requirements, medical personnel compliance, and healthcare industry standards.
Experience with HRIS systems, applicant tracking systems, and payroll platforms with ability to navigate multiple software systems efficiently.
Exceptional attention to detail for document validation, compliance tracking, and accurate data entry across multiple platforms.
Strong written and verbal communication skills for handling employee inquiries and providing clear, helpful support responses.
Proactive mindset with ability to take initiative in identifying process improvements and addressing employee needs before they escalate.
Experience working with offshore support models and maintaining data security protocols including VPN usage for sensitive information.
Ability to work during Pacific Standard Time (PST) business hours for seamless collaboration with Bay Area-based team.
Unlimited earning potential if you choose to take on multiple clients and have the capacity
Generous health allowance to support your well-being
Profit-sharing opportunities as the company grows
Access to exclusive upskilling and training in AI, operations, and leadership
Monthly raffles and performance bonuses
A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey
