Job description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
How You’ll Make an Impact
Boomi is seeking an Advisor, Knowledge Management to drive the development and maintenance of our global pre-sales knowledge base, ensuring our field teams have access to accurate, up-to-date, and actionable information. This role is critical in enabling scale, consistency, and excellence across our global field teams by managing knowledge assets related to product features, technical capabilities, competitive advantages and other customer-facing content.
This is a high-impact, highly visible role supporting strategic deal execution, sales efficiency, and operational rigor across Presales, Sales, Legal, Customer Success teams worldwide.
What You’ll Do
- Develop and maintain a dynamic knowledge management system to track new product features, updates, and their impact on existing knowledge assets.Analyze how new features and updates affect current documentation, identifying gaps and determining necessary updates to ensure accuracy and relevance.
- Coordinate with Product, Engineering, and Marketing teams to understand feature releases and translate technical details into clear, actionable knowledge for field teams.
- Define and implement processes for updating knowledge assets, including identifying responsible stakeholders and ensuring timely execution.
- Curate and maintain a centralized knowledge repository (e.g., FAQs, technical documentation, case studies, and best practices) to support global field teams.
- Leverage third-party tools and potentially AI to enhance knowledge discovery, organization, and accessibility for distributed teams.
- Ensure knowledge content aligns with the latest product positioning, value drivers, and brand standards.
- Monitor and report on knowledge utilization metrics, including content access, update frequency, and impact on sales and presales outcomes.
- Provide guidance to extended team members on knowledge creation, curation, and dissemination best practices.
- Stay current on industry trends in knowledge management and recommend innovative approaches to improve efficiency and effectiveness.
The Experience You Bring
- 5+ years of hands-on experience in Knowledge Management, Support, Technical Writing within an IT or enterprise software environment.
- Strong professional IT background with a deep understanding of SaaS, integration, data, or enterprise software ecosystems.
- Proven ability to analyze complex technical updates and translate them into clear, actionable knowledge for diverse audiences.
- 2–3 years of experience using knowledge management platforms (e.g., Confluence, SharePoint, Loopio or similar tools).
- Highly organized with strong analytical skills and experience building scalable knowledge governance processes.
- Curious and comfortable navigating ambiguity, creating structure, and driving clarity across distributed teams.
- Familiarity with collaboration tools like Jira Service Desk, Slack integrations, or similar platforms.
- Experience working with cross-functional teams (e.g., Product, Engineering, Sales) to capture and disseminate technical knowledge.
- Shipley Proposal Management Certification, APMP Foundation Certification, or Knowledge Management Certification (e.g., CKM) a plus.
Bonus Points If You Have
- Background in Sales, Customer Success, or Partner enablement is a plus.
Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!
Compensation and Benefits
_Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA ranges from $110.000 - $135,000. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here._
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#REMOTE
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
