Job description
About Us
AfterShip, recognized as a Great Place to Work Certified company, is at the forefront of transforming the global eCommerce landscape. Our mission is to empower eCommerce retailers to create and manage the world’s best online shopping experiences. Powering over 4.4 billion shipment trackings for over 20,000 global brands like Samsung, GymShark, Dr. Squatch, Citizen, Mejuri and Aesop, AfterShip revolutionizes how businesses engage with customers after purchase. We are pioneering AI-driven post-purchase solutions, from smart shipment tracking and returns management to personalized product recommendations and AI-powered delivery estimates.
Having secured a $66 million Series B in 2021, we are accelerating our growth and continuing to shape the future of eCommerce.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
Your Mission:
Your mission as the Agency Partner Manager is to establish and grow a high-performing ecosystem of marketing, development, and eCommerce agencies that drive mutual value through revenue growth, new client acquisition, and product adoption. You’ll own the full partner lifecycle from identifying and recruiting strategic agencies to onboarding, enablement, co-selling, and joint marketing initiatives while serving as the primary point of contact for your portfolio of partners. This is a highly collaborative role at the intersection of partner management, sales, and strategic alliances, working closely with Sales, Account Executives, Account Managers, Marketing, Customer Success, and agency partners. This is a remote position reporting to the Head of Partnerships with a preference for candidates based in Toronto, LA, NY, or SF. Flexibility in working hours may be required to support agencies across North America, Europe, and LATAM, along with occasional travel (up to 15%) for partner meetings, conferences, and events.
What You’ll Do:
- Identify, recruit, and onboard high-potential agency partners, establishing strong relationships with agency leadership and client-facing teams.
- Define joint value propositions and develop strategic business plans that align with partner capabilities and client needs.
- Drive new customer acquisition and revenue growth through co-selling, lead generation, and close collaboration with the sales team.
- Build scalable enablement programs including training, certifications, sales collateral, and incentive initiatives in partnership with marketing.
- Track and analyze partner performance, pipeline contribution, and KPIs using tools like HubSpot and Tableau, providing insights to internal stakeholders.
Who we’re looking for:
- 5-7 years of experience in partnerships, business development, or agency management, preferably in the SaaS or eCommerce space.
- Strong understanding of the agency ecosystem (digital marketing, Shopify/BigCommerce/Adobe Commerce service partners, etc.).
- Proven track record of building and scaling partner relationships that drive measurable business impact.
- Excellent interpersonal, communication, and negotiation skills.
- Experience collaborating with sales and marketing teams to drive GTM alignment.
- Familiarity with CRM and partner management tools (e.g.,HubSpot, PartnerStack, Crossbeam).
At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
