AI Operations Lead

  • Remote - France

Remote

Business

Senior

Job description

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

Our vision

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 4 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

💰 Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more…

👨‍👩‍👧‍👦 Grow from 7 cofounders to 650+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.65 rating on Glassdoor.

🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

🚀 Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France!

We are looking for someone to lead the adoption and integration of AI into Pennylane’s internal processes. In this hands-on, cross-functional role, you will design and implement AI-powered workflows, working closely with business leaders and other Strategy & Ops colleagues.

You will evangelize best practices, deliver training, and enable teams to scale automation, ensuring innovation is balanced with strong governance.

This central role means deep-diving into specific teams’ operations based on company priorities, while empowering others to drive AI adoption across the business.

Scope and responsibilities

Strategic planning & execution: Partner with our extended leadership team to define, prioritize, and deliver Pennylane’s AI internal productivity roadmap.

Hands-on AI workflow creation and implementation

- Personally design, prototype, and deploy AI-powered solutions with business, operations, and product teams.

- Directly configure, customize, and iterate on on AI and no-code tools (e.g., Dust, n8n, Gemini, Notion AI, Intercom) to address operational bottlenecks.

Data-driven decision making

- Lead analyses to identify operational inefficiencies, automation opportunities, and growth levers unlocked by the use of AI internally.

- Develop actionable recommendations based on data and user feedback, and establish metrics to track adoption, cycle time reduction, and cost savings.

Enablement, training and adoption

- Develop and deliver training programs, workshops, and clear documentation to upskill teams and foster AI literacy.

- Serve as an internal evangelist and mentor, helping employees understand and leverage AI in their roles.

Governance, security and best practices

- Collaborate with IT and Data teams to ensure secure, compliant, and ethical deployment of AI tools.

- Lead internal tooling rationalization through careful evaluation of limitations and potential improvements, limiting redundancy and ensuring diligent procurement for new tools.

Cross-functional orchestration

- Lead cross-functional projects from ideation to implementation and measurement, ensuring alignment and buy-in at every step.

- Build strong relationships across the organization to capture feedback, address concerns, and maximize business impact.

Skills and Qualifications

Hands-on implementation:Experience building, configuring, and deploying AI-powered workflows and automations using AI/no-code platforms (e.g., Dust, N8N, cloud-based AI services), with the ability to work with APIs.

Expertise in generative AI:Solid understanding of generative AI technologies and how to apply them to real business needs.

Operations and process improvement background:Track record of identifying inefficiencies and redesigning workflows with cross-functional teams; comfortable with project and change management.

Analytical and strategic thinking

- Ability to define objectives, set metrics, and translate complex problems into actionable recommendations.

- Strong communicator who can explain technical concepts simply, deliver effective training, and build trust with diverse stakeholders.

Governance, Security and Change Management:Experience supporting technology governance, security, and privacy, and leading change in fast-evolving environments.

About you

- 5+ years of experience in Strategy & Operations, Business Transformation, or similar roles, with a demonstrable impact on business operations.

- Hands-on experience with AI tools, workflow automation, or digital transformation in a business context.

- Experience translating strategic initiatives into executable operational plans and projects.

- Ability to work both independently and collaboratively within cross-functional teams.

- Strong problem-solving orientation, with a pragmatic approach to delivering results.

- Fluent English & French

Recruitment Process

- Screening interview with Nathalie - Business Recruiter (30 mins)

- Hiring Manager interview with Eric - VP Strategic Initiatives & François - Head of Growth (1h)

- A Business Case to prepare at home and to present (90 mins)

- A final interview with two members of top management (60 mins)

What do we do to make your work life easier

🏢 You’ll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone

🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane

💵 You’ll have a competitive compensation package

📈 You’ll get company shares to enjoy a piece of the success story you’re building with us

🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness

🇬🇧 You’ll have access to Busuu to perfect your English or your French

💻 You’ll get the latest Apple equipment

🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)

We’re working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

Who are we looking for ?

To thrive at Pennylane, you need :

-To speak English (level is assessed and appreciated according to the department you’re applying to)

-To be energized by an ever-shifting work environment

-To be highly collaborative (within your team or other stakeholders)

-Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.

If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

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