Job description
Company Description
Join Sutherland Bulgaria and support one of the top airlines!
Are you passionate about aviation and travel? Do you enjoy helping people and solving problems?
Sutherland Bulgaria is hiring Remote Customer Support Specialists to join our multilingual team and represent one of the most reputable airlines.
This is your opportunity to work from home, use your German and English skills, and grow your career in the hospitality and airline industry.
Job Description
Your Role:
As a Customer Support Specialist, you’ll provide friendly and efficient assistance to airline passengers via phone and email:
- Help with flight reservations, ticket changes, cancellations
- Provide information about flight availability, pricing, and services
- Resolve customer issues with patience, professionalism, and empathy
- Work with ticketing systems and internal tools
- Deliver excellent customer service that makes a difference
Qualifications
What You Need:
- German (B2 or higher) – written and spoken
- English (B2 or higher) – written and spoken
- Strong communication and customer care skills
- Good problem-solving abilities and attention to detail
- Ability to work from home with self-discipline and reliability
- Flexibility in a fast-paced, multicultural environment
Additional Information
What We Offer:
- Remote / home-office option with full equipment provided
- Long-term contract with job security
- 21 paid vacation days per year
- Health and life insurance
- Travel allowance and food vouchers
- Full-time, 8-hour day shifts
- Ongoing training and development
- Clear career path and growth opportunities
- Friendly team culture with team-building activities and employee rewards
If you’re based in Bulgaria, speak German and English, and want to grow in the airline and hospitality sector, this is your chance!
Apply now and take off with Sutherland! ✈️
