Job description
Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination of AI Agents, an AI Contact Center, and AI-powered business process automation enable brands to deliver multimodal, omnichannel experiences across voice, email, and digital channels, as well as seamless escalations from AI to human agents. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is an easy-to-use, model agnostic, rapid agentic AI builder with out-of-the-box real-time observability. AI Studio includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, deploy, manage, and scale custom AI solutions. The world’s leading brands, including Volvo, Spirit Airlines, Brinks, Lane Bryant and IHG Hotels & Resorts, trust Quiq to bring their AI strategies to life. Visit https://quiq.com/ to learn more.
Company Description
Quiq is a fully-remote company headquartered in Bozeman, MT, with employees across the United States and Europe. Founded in 2015 by Mike Myer and Bill O’Neill, Quiq was created to make it easier for consumers to communicate with the brands they love via voice, email, or one of the dozens of digital channels Quiq supports, including WhatsApp and Apple Messages for Business. The Quiq team has deep roots in CX, hailing from companies like Kore.ai, Amelia, Zendesk, LivePerson, Oracle, and RightNow Technologies, and has been at the forefront of AI innovation from Conversational AI to Generative and now Agentic AI.
Your Role as an Applied AI Engineer
At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Applied AI Engineering team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world’s largest enterprises, and we’re dedicated to helping them solve their toughest challenges.
As an Applied AI Engineer at Quiq, you’ll work with customers to design, build, and deploy AI Assistants using ourAI Studio toolkit. You’ll use the latest tools and methods to automate and enhance customer interactions. Each day as an Applied AI Engineer brings new challenges. You’ll blend theory with practical application, addressing critical business issues with cutting-edge technologies and innovative problem-solving.
Responsibilities
- Build AI Assistants: Partner with customers to create reliable AI solutions.
- Engage with Customers: Understand their needs and define technical requirements.
- Develop and Improve: Continuously enhance AI Assistants to meet and anticipate customer needs.
- Advise and Shape: Guide customers’ AI strategies and contribute to the product roadmap.
Requirements
- Experience: 3+ years in application development of technical products. Ideally, at least 1 year developing conversational experiences.
- Education: Degree in Computer Science, related field, or equivalent experience.
- Process Design: Design conversational UX for complex business use cases.
- Vector Databases: Prepare, index and search reference data for use in AI pipelines.
- Prompt Engineering: Apply zero and few-shot, classification and fact checking techniques.
- AI Orchestration: Manage prompt pipelines, APIs, vector search, business rules and related state.
- AI Observability: Instrument experiences for testing, reporting and optimization.
- Coding: Apply simple Python functions and interact with simple APIs.
Benefits and Perks:
- Market competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the UK. As we are at an early stage, immigration sponsorship is not available.
