Job description
As an Appointment Setter, you will play a vital role in expanding our business customer base by scheduling and confirming qualified sales appointments. Your ability to maintain accurate records, communicate persuasively, and manage follow-ups will contribute significantly to the overall efficiency and success of our team.
Responsibilities:
- Make systematic outbound calls to business prospects using the provided lead lists.
- Engage in professional conversations to present company services and benefits (Vodafone Business, IT services, security solutions, AV equipment, etc.).
- Apply persuasive communication techniques to secure qualified appointments with key decision-makers.
- Maintain and update CRM with customer records, interactions, objections, and follow-up opportunities.
- Use PEX Cloud or the LG Ericsson phone system to manage calls efficiently.
- Actively listen to customer responses, adjusting pitch to secure appointments.
- Collaborate closely with the sales team to report daily performance metrics, share insights, and ensure a seamless handover of leads.
- Conduct timely follow-ups via phone, email, or online platforms as required.
- Clients supported: Australia
Desirable Skills and Experience
Must-haves:
- Minimum 2 years of experience as an Appointment Setter, preferably in a telecommunications or IT services company.
- Strong phone etiquette and confidence in speaking with business owners, managers, and decision-makers.
- Experience with calendar booking and appointment management.
- Proficiency with CRM tools (i.e, HubSpot or other related tools) for lead management.
- Excellent written and verbal English communication skills.
- Reliable internet connection and ability to work with cloud-based phone systems (i.e, PEX Cloud, LG Ericsson).
- Self-motivated, organized, and results-driven, with the ability to meet call and appointment targets.
Nice-to-haves:
- Knowledge of the Australian telecommunications market (Vodafone, Telstra, Optus) or related IT/telecom services.
- Ability to multitask, prioritize, and manage time effectively.
- Exceptional attention to detail when recording and following up leads.
- Friendly yet professional demeanor with strong relationship-building skills.
- Strong administration and computer literacy to support documentation and reporting needs.
Perks and Benefits:
- 13th Month pay
- Morning Shift + Weekends Off
- Sick Leave credits
- Vacation Leaves credits
- Maternity and Paternity leave
- HMO from day 1
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type:
- Work from home (Remote)
- Full-time
- Mid-Level
Schedule:
- Day Shift (Australia-based client)
- Monday to Friday
Salary:
- To be discussed
About Kwanii:
Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients’ evolving needs. Whether it’s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
