Job description
At Included Health, we are committed to delivering exceptional health outcomes to patients, ensuring equitable access to high-quality care. The Associate Clinical Quality Director - Client Launch role is critical in ensuring the successful implementation of new clinical services and maintaining the highest standards of quality and compliance. This role combines leadership, project management, technical expertise, and quality assurance to support seamless service launches, minimize errors, and optimize program implementation. You will oversee new client launches with any Population Health services, including Care and Case Management (CCM), Utilization Management (UM), Specialty, and Navigation services. Additionally, you will drive quality assurance efforts, support continuous improvement initiatives, and provide client audit and accreditation support. This role requires a detail-oriented, systems-focused leader with strong technical, analytical, and communication skills, who thrives in a dynamic and fast-paced environment.
Responsibilities include:
Dedicated Launch Support:
Lead and manage new client launches for any Population Health services, ensuring smooth transitions, successful program implementation, and client confidence.
Oversee initial member engagement to ensure all technical and operational are aligned.
Oversee clinical transitions of care from historical providers to ensure members receive seamless support.
Collaborate with internal teams and represent Included Health with external stakeholders (including carriers, clients, or third parties) to meet client expectations and organizational goals.
Identify and address potential risks or gaps during the launch process, ensuring minimal errors and optimal outcomes.
Augment and automate launch processes with technology optimizations and AI to improve efficiency, reduce errors, and enhance scalability.
Audit Reviews, Quality Assurance, and Continuous Improvement:
Conduct detailed reviews of calls and cases to prepare for internal and external audits or reviews, synthesizing findings and communicating results to leadership to ensure alignment with quality/compliance standards.
Collaborate with internal audit teams to develop remediation plans for audit findings and ensure ongoing compliance with client and regulatory requirements.
Perform quality assurance reviews, including random chart and call audits, to evaluate clinical performance and identify improvement opportunities.
Utilize AI and technology to support scalable quality assurance, enabling efficient and comprehensive evaluations of clinical workflows and outcomes.
Partner with clinical and operational leaders to implement quality improvement initiatives and address identified gaps.
Analyze quality metrics to ensure compliance with organizational standards and client requirements.
Support the integration of artificial intelligence (AI) and technology to enhance clinical decision support and improve care delivery.
Cross-Functional Collaboration:
Work closely with engineering, product, and clinical teams to support the safe and effective integration of technology into clinical workflows.
Collaborate with client affairs, clinical performance and effectiveness, and operational teams to align quality initiatives with client and organizational goals.
Represent the Clinical Quality and Safety team in client meetings, escalations, and audits, serving as a trusted advisor on quality and service implementation matters.
Other Responsibilities:
Strictly adhere to security and HIPAA regulations to protect patient information.
Model organizational values through humility, curiosity, and a commitment to excellence.
Travel approximately 5-10% for internal meetings, client engagements, and audits.
Qualifications:
Required:
Nurse Practitioner (NP) or Physician Assistant (PA) with a current unrestricted U.S. license.
Minimum of 5+ years of experience in healthcare quality, service implementation, or project management.
Demonstrated experience managing service launches or large-scale projects in a healthcare setting.
Strong technical proficiency, including experience with data feed management, system configuration, and quality assurance tools.
Project management, data analysis, technical proficiency, and communication skills.
Excellent written and verbal communication skills, with the ability to engage diverse stakeholders, including clinicians, clients, and technical teams.
Systems-oriented and analytical mindset, with a deep understanding of healthcare systems and processes.
Flexibility and adaptability to thrive in a rapidly changing environment.
Preferred:
Certification or training in healthcare quality, project management, or process improvement
Experience with data analysis and reporting tools (e.g., Looker, Tableau) or advanced spreadsheet features
The United States new hire base salary target range for this full-time position is:
PA/NP candidates: $ 94,070-131,6910 (yearly salary), in addition to benefits
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.
Benefits & Perks
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
