Job description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Overview:
As the Associate Director, People Operations, you will play a critical role in ensuring the smooth and efficient functioning of the People Operations team. You will directly manage the operational aspects of People, including but not limited to HR information and team member record management, contract and employment agreement creation, compliance, and process. You will work across the People team to understand how team member information flows and where, when and how it needs to be handled, supported and managed to what desired outcome then ensure our workflows, processes, and operations are efficiently built and aligned.
Key Responsibilities:
People Information Management:
Manage the integrity of our internal team member data and information, to include the information stored in the HRIS system.
Generate reports and otherwise conduct QA and regular audits to verify and validate information management and data integrity in our systems.
Evaluate and recommend enhancements to HRIS functionality as needed to drive efficiency and automation in our processes.
Compliance and Policy Adherence:
Ensure compliance with all applicable global employment and contractor laws and regulations.
Develop, update, and communicate HR policies and procedures, specifically related to record-keeping, contract and employment agreements, and electronic documentation.
Conduct regular audits to ensure adherence to policies and identify areas for improvement.
Team Member Records Management:
Maintain accurate and confidential team member records in compliance with all statutory and legal requirements.
Oversee record-keeping processes, including documentation, retention, and disposal.
Implement and manage electronic record-keeping systems for efficiency and accessibility, and advise on best practices for Deel given our hr technology stack, requirements, and global workforce.
Process Improvement and Efficiency:
Identify opportunities to streamline HR processes and improve operational efficiency.
Lead or contribute to projects aimed at enhancing HR systems, workflows, and procedures.
Collaborate with cross-functional teams to implement process improvements.
Team Leadership and Development:
Provide leadership and guidance to the People operations team, fostering a positive and productive work environment.
Set goals and OKRs (objectives and key results) for the function and team, and provide ongoing feedback and coaching.
Design, build and facilitate training and development initiatives to enhance team skills and capabilities.
Team Member Life Cycle (Onboarding, Off-boarding, and Changes):
Build and manage team processes to handle the inflow of information from talent acquisition to people operations for new hire onboarding, profile creation, and documentation.
Partner with cross functional teams and stakeholders, such as payroll and payments, talent acquisition, HRBPs, People Success, IT, and others to understand the requirements for team member records and information management then ensure processes are designed to capture and collect information for accurate data entry and management, specifically in the HRIS.
Lead the team directly managing and creating contracts, employment agreements, and necessary amendments and other related documentation from onboarding to off-boarding.
Serve as a point of escalation for all document and agreement related questions from stakeholders.
Maintain knowledge of, and partnership with, the Knowledge team, legal, and other stakeholders to ensure we are using the most current and compliance. documentation, including contracts and employment agreements on and off platform.
Create and maintain matrices and procedures for processing changes to team member information, to include but not limited to approvals required by request type, roles and permissions to request and approve changes, and the review process necessary.
Manage the team to operate within agreed upon SLAs (service level agreements), specifically for new hire onboarding and off-boarding.
Cultivate the best in class team member support when responding to questions and resolving issues including team member employment or service verifications, access requests and claims.
Requirements
Proven experience in HR operations, with a minimum of 8 years in HR and 5 years in a managerial or supervisory role.
In-depth knowledge of record retention, profile creation, payroll processing, benefits administration, HRIS systems, and employment laws.
Strong analytical skills with the ability to interpret data and trends.
Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
Demonstrated leadership ability and experience in team management.
Detail-oriented with a focus on accuracy and compliance.
Ability to handle confidential information with discretion and integrity.
Proficiency in HRIS software and Google Suite.
Global employment and contractor regulation knowledge extremely helpful
Excellent written and oral communication skills in English required
Self-motivated, independent, cooperative, flexible, creative, and responsible
Desire to, and the ability to, work in a highly collaborative yet fully distributed, global team environment
Ability to successfully work autonomously and with self-motivation and self-direction
Strong desire to solve tough problems and share learnings with others
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page .
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
