Associate Vice President, Revenue Cycle Management

Job description

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed’s global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

The Associate Vice President, RCM Operations is a collaborative, transformational leader charged with building and optimizing the RCM Operations to support scalable growth, financial performance, and an enhanced client experience. This role will be responsible for hiring, developing and retaining high-performing teams to drive the execution of RCM work.  As a member of the BOOST Senior Leadership team, they will collaborate with other BOOST teams to ensure we establish a continuously improving organization that drives high-quality outcomes for our customers.

Your Role:

Revenue Cycle & Operational Leadership

• Drive operational excellence, standardization, and process optimization across all service lines.
• Implement best practices and KPIs to monitor, report on, and improve financial and operational performance.
• Ensure compliance with healthcare regulations, payer rules, and reimbursement methodologies.
• Partner cross-functionally with clinical, financial, and technology teams to align RCM strategy with organizational goals.

Strategic Leadership & Change Management

• Scale and optimize RCM capabilities in alignment with rapid organizational growth and evolving payer landscapes.
• Serve as an executive change agent in transformation initiatives, including AI adoption and automation of RCM functions.
• Communicate vision and strategy across all levels of the organization, ensuring alignment and stakeholder buy-in.
• Drive continuous improvement by fostering a culture of innovation, learning, and accountability.

Team Development & Culture

• Attract, retain, and develop a high-performing, customer-oriented RCM team.
• Establish and maintain a culture of service excellence, integrity, and operational discipline.

Skills & Requirements:

Bachelor’s Degree in Business, Healthcare Administration, or related field required.

Master’s Degree (MBA, MHA, or similar) preferred.

• Minimum of 10 years of progressive leadership experience in Revenue Cycle Management.
• Demonstrated success managing end-to-end RCM operations in a private practice or healthcare services environment.
• Proven ability to scale billing service or RCM organizations in high-growth, technology-enabled settings.
• Experience navigating regulatory complexities and payer requirements in the healthcare sector.
• Deep understanding of workflow management, service line development, and operational execution.
• Strong financial acumen and data-driven decision-making capabilities.
• Demonstrated experience in using KPIs to drive performance and accountability.
• Excellent interpersonal, communication, and influencing skills across organizational levels.
• Proven ability to lead through influence, manage cross-functional teams, and implement transformational change.
• Experience leading change management initiatives, including communication, training, and stakeholder engagement strategies.
• Lean Six Sigma, ISO, or other process improvement certifications are a plus.
• Familiarity with healthcare technology platforms, AI tools, and digital RCM solutions is highly desirable.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.