Job description
Company Description
Join Sutherland – Where Your Career Takes Off!
Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.
With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.
We are currently seeking a Bilingual HR Support Representative with proficiency in German and English to join our dynamic team.
Role Overview – Bilingual HR Support Representative (German & English)
As a Bilingual HR Support Representative, you’ll be at the heart of our employee services, providing support on HR-related topics and ensuring smooth internal operations.
Job Description
Your Responsibilities:
- Respond promptly to HR-related inquiries via phone and email.
- Log and manage queries using internal ticketing systems.
- Provide information and clarification on HR policies, benefits, procedures, and more.
- Maintain high standards of service quality, professionalism, and confidentiality.
- Resolve queries effectively, taking ownership of individual performance metrics.
Qualifications
What You Bring:
- Fluency in German (B2 level or higher).
- Fluency in English (B2 level or higher).
- Strong attention to detail and excellent interpersonal communication skills.
- Solid problem-solving and decision-making abilities.
- Ability to handle sensitive and confidential information with discretion.
- Adaptability in a fast-paced, constantly evolving environment.
Additional Information
What We Offer:
- Remote / home-office option with full equipment provided
- Long-term contract with job security
- 21 paid vacation days per year
- Health and life insurance
- Travel allowance and food vouchers
- Full-time, 8-hour day shifts
- Ongoing training and development
Additional information:
- Fully digital onboarding with eSignature processes.
- 24⁄7 Employee Assistance Program for psychological support.
- Access to exclusive deals via our Employee Discounts Portal.
- Attractive Referral Bonus Program.
- Recognition and Rewards Programs to celebrate your success.
- Multisport card for fitness and wellness.
- Ongoing learning and development opportunities through in-house training and certifications.
- Regular employee engagement and wellness events.
- Special gifts for life events such as childbirth or adoption.
- Opportunities to participate in CSR initiatives and team-building activities.
- Exposure to international business practices and global industry standards.
