Job description
Seqera exists to advance science for everyone through software
We provide software for scientists solving today’s most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.
Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.
Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading!
About the role
We’re looking for a Bioinformatics Support Engineer to join our Customer Experience team at Seqera. This is an ideal role for a recent graduate or early-career bioinformatician who wants to jump-start their career in production bioinformatics and scientific computing.
This is a support role - but not your typical one. As a Bioinformatics Support Engineer, you’ll become a trusted technical partner to researchers working on some of the most pressing problems in health and life sciences. You’ll gain first-hand exposure to the inner workings of production-scale bioinformatics pipelines, cloud and HPC environments, and cutting-edge tools like Nextflow.
As part of a collaborative team, you’ll learn from experienced engineers and bioinformaticians, support a wide range of customers from nimble biotech startups to global research institutes, and contribute to projects that sit at the intersection of science and infrastructure. If you’re curious, resourceful, and eager to learn by doing, this role will accelerate your growth and open the door to a range of technical career paths.
What You’ll Do
Engage directly with customers to troubleshoot and resolve issues across the Seqera ecosystem, including infrastructure, pipelines, and third-party tools.
Support users running Nextflow-based workflows, including both nf-core and custom pipelines.
Build deep product and Nextflow expertise to understand life sciences workflows and deliver effective, scalable solutions.
Collaborate with senior support and bioinformatics team members to triage, escalate, and resolve complex technical challenges.
Contribute to and maintain technical documentation and knowledge articles to support both internal teams and customers.
Act as the voice of the customer, providing actionable feedback to product and engineering teams to help shape product direction.
About you
Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field.
Familiarity with Nextflow and/or other workflow management systems (e.g., Snakemake, WDL).
Experience writing, running, or modifying bioinformatics pipelines in an academic or professional setting.
Comfortable working in a Linux command-line environment and with scripting languages such as Bash or Python.
Curious and eager to learn more about cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
Strong communication skills - able to explain technical concepts to a range of users.
Enjoys solving problems, helping others, and being part of a collaborative team.
You will serve as the primary support contact for our West Coast customers ( Mountain timezone hours).
Nice to have(but not required):
Exposure to sequencing technologies (e.g., RNA-seq, ATAC-seq) or common bioinformatics tools.
Experience using Git/GitHub for code management.
Familiarity with how HPC schedulers (e.g., Slurm) or cloud batch systems work.
Research experience in a computational or technical role.
Don’t meet every single requirement? At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What will you find working at Seqera?
Flexible working hours and remote-friendly culture.
International working environment with more than 25 nationalities.
Passionate & talented team.
Continuous skills development.
Team retreats and bonding activities.
A culture where your opinion is valued and your decisions have a real impact on the industry.
Excitement of a fast-growing startup in a constantly changing environment.
Great benefits
Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2024, and the national/public holidays according to your location.
Equity
Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan.
Private life insurance with Lincoln
Investment app with Vestwell (401K)
Home office equipment (valued over 1,000 USD)
Subscription to Oliva, Mental Health App
Learning and development budget per year (1,000 USD)
You should know
Seqera is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of.
As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company’s success and your personal development while always keeping the human touch in every aspect of our lives.
Why join us?
By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.
