Job description
In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.
CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.
CData is a global company, headquartered in Chapel Hill, NC with about 400 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.
The Business Analyst will be responsible for driving product and operational excellence. This person will be required to work cross-functionally to help translate data, user insights, and business needs for the product. The Business Analyst will shape product direction through competitive analysis, user research, and data-driven recommendations. The role requires strong analytical thinking and communication skills, as well as the ability to manage multiple stakeholders and prioritize tasks effectively.
Key Duties & Responsibilities:
Responsibilities include but are not limited to:
- Conduct comprehensive competitive analysis to identify market opportunities, feature, gaps, and performance differentiators for the product.
- Develop and maintain competitive intelligence reports to inform product strategy and roadmap planning.
- Analyze user journeys to uncover friction points and recommend optimization strategies for integration and user experience.
- Support the “Ready for Development” process by reviewing tickets for completeness, clarifying details, and refining tickets with development team for points assignment.
- Resolve blockers to ensure tickets progress efficiently throughout the development cycle.
- Partner with developers on aging issues to make sure timely updates are communicated to support teams and customers.
- Track, review, and report on the status of releases and project deliverables.
- Maintain details on any issues, automations, and workflow changes.
- Support sprint planning and sprint reviews by providing relevant data and analysis, as well as presenting data insights and strategic recommendations to key stakeholders.
- Translate research insights into actionable product enhancement proposals.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business or a related field.
- MBA or relevant graduate degree strongly preferred.
- 2-4 years of professional experience as a Business Analyst, Product Analyst, or a similar role in a software or technology company.
- Experience working in Agile/Scrum environments and collaborating closely with product and engineering teams.
- Proficiency with tools such as JIRA, Confluence, or other project management software.
- Strong analytical and problem-solving skills with the ability to synthesize data and user feedback into actionable insights.
- Demonstrated success in driving product improvements in usability, performance, or customer satisfaction through research and analysis.
- Experience conducting competitive analysis and customer journey mapping.
- Excellent communication and presentation skills, with the ability to influence both technical and non-technical stakeholders.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Understanding of different data connectors, APIs, and SaaS-based products is a plus.
Benefits
- 11 Paid Holidays
- 20 Days of PTO
- Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
- HSA with Company Contribution
- Employee Assistance Program
- 401k with 6% Immediately Vested Company Match
- Professional development opportunities
_This role can be based in Alabama, Florida, Georgia, Illinois, Massachusetts, Maine, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, or Virginia._
CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn.
