Job description
As a Care Coordinator, you will work closely with our providers and patients through many stages of their Thirty Madison journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. A successful Care Coordinator must be comfortable speaking with others across various channels (primarily email/message) compassionately and professionally. Patients are ready for healthcare delivery that matches the innovation and accessibility they’ve come to expect from other service sectors, and Thirty Madison is putting that capability in their hands. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions!
Comp | Perks | Benefits
- The base pay range for this position is $18.50 per hour**
- Competitive Salary + Annual Incentive Plan
- Robust and affordable Medical, Dental, and Vision plan options
- 401(k) with a match, commuter benefits, and FSA
- Annual $750 vacation stipend and $500 happiness stipend
- Vacation time off policy
- Career growth opportunities
**Base pay offered may vary depending on job-related knowledge, skills, experience and in some cases licensure. An annual incentive plan and differentials may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
What you get to do every day
- Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison.
- Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
- Identify potential quality issues in care and escalate as appropriate
- Identify and appropriately escalate urgent patient concerns in a timely and effective manner
- Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
- Provide administrative and communication support for our provider network
- Coordinate the treatment and community resources available to patients
- Other duties as assigned
What you bring to the role
- One year of experience in a medical practice where an understanding of medical terminology was obtained.
- Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between Thirty Madison and its diverse patient base.
- Pay close attention to detail, recognizing the importance of every aspect of patient care.
- Possess a service-oriented mindset, empathetically understanding patients’ perspectives and communicating clearly, kindly, and directly with both patients and internal team members.
- Be self-motivated and willing to go the extra mile to help people navigate a complex industry.
- Skilled at using online tools and technology to deliver care and communicate effectively with patients.
- Maintain regular and reliable attendance, contributing consistently to our inclusive work environment.
- Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team.
Bonus if you have the following
- Fluency in Spanish (both written and spoken)
IT Requirements:
- Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
- A quiet place in your home to receive inbound and place outbound calls.
Physical Requirements:
- Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Ability to sit or stand at a desk for 7-8 hours per day.
All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.
U.S. Applicants Only
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At KMG we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at [email protected] to request accommodation.
About KMG
KMG Medical Group works with Thirty Madison’s multi-speciality portfolio of digital health solutions with a focus on helping patients with chronic health issues. At KMG we believe that access to quality healthcare should never be a luxury. Our mission is to provide high-quality healthcare that is both affordable and accessible. We focus on caring for the whole patient, not just their symptoms. Through our novel approach to care delivery, we combine the best of specialist-level healthcare with the convenience of telemedicine. As we continue to grow, we pride ourselves on finding individuals who truly embody our core values and are passionate about providing our patients with the opportunity to live their healthiest lives.
*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*
*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.
Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.
