Pomelo Care

We provide virtual, evidence-based healthcare for women and children, offering personalized clinical care throughout their lives. This includes reproductive care, pregnancy, infant and pediatric care, and hormonal health through perimenopause and menopause. Our care model offers ²⁴⁄₇ support from multiple specialties to address medical, behavioral, and social needs. We partner with payers, employers, and providers to make our services more widely available, accessible via in-app message, SMS, phone, or video call.

Our programs cover:

• Fertility & preconception support, with guidance on cycle tracking, nutrition, and health conditions affecting fertility.
• Prenatal & postpartum care, providing ²⁴⁄₇ virtual care and doula support.
• Pediatric care & NICU support, which includes ²⁴⁄₇ NICU family assistance and ongoing pediatric care.
• Midlife care & healthspan, focusing on managing perimenopause and menopause symptoms, wellness, and mental health support from specialists.

Our model supplements in-person care from OB-GYNs or midwives. We currently cover 25 million lives, with a median response time of 5 minutes, and partners see a 3-5x return on investment. Our clinical outcomes show a 37% reduction in preterm birth, a 6.8-day reduction in NICU stay length, and a 12% reduction in ER costs. Patients give us an average satisfaction rating of 4.9 out of 5. Investors like Andreessen Horowitz, First Round, Operator, Box Group, SV Angel, and Stripes back us.

Our mission is to help families have healthy babies and build a healthier future for women and children. We operate with these core values:

• Be humble: We listen, welcome feedback, and help each other grow.
• Raise your hand: We take initiative, share ideas proactively, and ask questions to learn together.
• Decide with data: We are data-driven and decisive, using data to prioritize, find root causes, and continuously improve.
• Combine our superpowers: We collaborate with patients, teammates, and partners, believing diverse perspectives lead to better outcomes.
• Own the outcome: We are accountable to patients and colleagues, taking ownership of decisions and results, learning from missed goals, and showing progress.
• Find a way: We are tenacious, tackling challenges with curiosity, determination, a bias toward action, and positivity to find solutions.

Pomelo Care has 201-500 employees, including clinicians, technologists, and operators. The work environment is mission-driven and equity-focused, valuing data-driven decisions, teamwork, and patient-first care. The culture is fast-paced and metric-driven, with a focus on continuous improvement. The company strives to uphold its core values in daily decisions, actions, and attitudes, prioritizing a candidate-first approach in recruiting, along with cross-functional collaboration, diversity, and inclusion in hiring practices.

We offer a range of benefits and perks.

For employees, these include:

• Competitive healthcare, dental, and vision insurance.
• Generous equity compensation.
• Unlimited vacation or a generous PTO policy (with accrued PTO for sick leave and vacation).
• Paid company holidays.
• Remote work options for many roles.
• Membership in the First Round Network, a community offering events, guides, Q&A, and mentorship opportunities.

For independent contractors, such as doulas, we provide:

• Credentialing, billing, and administrative support.
• Client outreach support.
• Dedicated administrative and technical assistance.
• Charting and documentation support.
• Access to a peer community of doulas.

Contractors have the flexibility to set their own workload and hours by choosing the number of clients they see. We offer competitive compensation, including a stated starting hourly wage for some contractor roles paid directly by us.