Job description
Position Summary
The Certificates Program Manager serves as a key member of our operations team, which supports the running of our 5 certificate programs. Primary responsibilities include overseeing and executing operations and logistics for the certificate programs, managing all events across the year and working with program directors to improve our product. The Program Manager must thrive in novel, high-stakes situations that require creativity, intuition, and big-picture thinking, and will have an opportunity to work closely with senior leaders at Wall Street Prep. The Program Manager will act as a liaison between our partner universities throughout the programs and also support new product builds.
Key Responsibilities
Certificates Program Management
- Lead the execution of all program logistics from start to finish.
- Coordinate all logistics for Wharton/Columbia Business School certificate programs (in person and/or virtual), including: setting up new cohorts on our LMS, coordinating logistics details with the venues, bookings speakers creating virtual meetings IDs and/or booking travel for engagements, creating logistics docs and training reports. Communicate arrangements for virtual and in person events to all WSP stakeholders from marketing through to IT/Finance and also our partner academic institutions.
- Responsible for run of show for in person events such as closing ceremonies and information sessions
- Coordinate planning and debriefing with program directors; be able to work with multiple stakeholders with busy schedules
- Use project management software to ensure known tasks for assignments are completed as required and kept up-to-date for visibility within the team.
- Work with our business development and account management teams to provide best-in-class service to our potential future and existing key corporate client accounts.
- Troubleshoot any issues that arise with our Tech support team as the client-facing contact responsible for resolving problems in a timely manner.
General Operations
- Work directly with marketing to create and send all student and client communication (email, social media) related to certificate program events and logistics.
- Create, update, and maintain internal documentation on processes and procedures.
- Work with Program Directors to continually review the program, ensuring all content is up to date. Respond to LMS queries and comments from students, and act as moderator for our LMS.
- Work directly with Certificate Program Directors on planning, staffing and logistics for each cohort.
- Serve as a liaison to the Enrolments team to ensure students are onboarded correctly and support with post sale student tickets.
Required Skills
- Demonstrable high-quality customer service experience.
- Ability to think and plan ahead without prompting (i.e., can anticipate challenges and take the initiative to resolve them).
- High degree of organizational skills and attention to detail.
- Ability to prioritize tasks in a dynamic and ever-changing environment where multiple cohorts/events are taking place simultaneously.
- Superb ability to communicate effectively (verbally and in writing) with a team and client base that has diverse and varying communication styles.
- Excellent listening, negotiation and presentation skills.
- Experience working with Excel and PowerPoint, Google Suite.
- A collaborative team player who is excited to have a dynamic role in a growing organization.
- Proven ability to work cross-functionally with marketing, operations and client teams
- Passion and commitment to bringing the best financial services training to our clients.
Required Education and Experience
- Bachelor’s degree from an accredited college or university.
- 3-5 years of experience in account management, conferences/travel logistics, client services, operations or event management. Experience in financial services (investment banking, asset management or private wealth management) would be an advantage.
CORE COMPETENCIES
- TEAMWORK – As a Program Manager, you will work with a diverse set of individuals and you must have the ability to empathize and collaborate with individuals from a range of background and experiences.
- INTEGRITY – Much of our work is dependent on trust and respect, so consistency of actions and taking responsibility for one’s own actions is very important. We value team members that strive to do what is right.
- ACCOUNTABILITY – We value the ability of our team and organization to honor our commitment to clients and to other team members.
- HUMILITY – Value openness and curiosity to learn from team members and all that we serve. Be open to personal change and continuous improvement.
- RESULTS-DRIVEN – Have an excellent track record of outcomes. Our clients depend on us to deliver top quality trainings and content. Every task (small or great) should be geared at delivering excellent work and results.
- TRANSPARENCY – At WSP, we pride ourselves on being transparent about our work and methods. Every team member should embody honest and open communication.
WHAT WE OFFER
- A fun, lively, startup culture
- Full benefits package including medical, dental, and vision
- 401(k)
- 12 paid holidays
- Unlimited PTO
- Parental leave
- Stipend to setup home office
- Core values-based leadership
- Flexible hybrid work model that supports a blend of in office and remote work.
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode company
Salary Range: $80,000-$90,000
ABOUT WALL STREET PREP
Wall Street Prep (WSP) is the leading provider of financial services training solutions to the world’s preeminent investment banks and private equity firms. Founded in 2004, WSP seeks to bridge the gap between academia and the real world by providing our clients with the practical skills and knowledge needed to succeed in the finance sector. We provide clients with this hands-on, competitive edge through classroom training led by experienced industry practitioners as well as through online self-study programs designed by subject matter experts. WSP’s clients include global investment banks, private equity and investment management firms, Fortune 500 companies, and top undergraduate business and MBA programs.
Wall Street Prep is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status or any other legally protected status. We celebrate diversity and are committed to building an inclusive work environment where all team members are encouraged to be their authentic and whole selves.
