Channel Sales Manager

Job description

😎 Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

As part of our strategic growth initiatives in the EMEA region, and with a specific focus on addressing regional gaps (UK, Middle East and Asia Pacific) and leveraging new strategic key technology partnerships (Salesforce, Adobe, Call Center) to enhance customer retention (target: 20% reduction in existing churn), we are proposing the creation of a Regional Channel Manager role. This document outlines the key responsibilities and expected contributions of this new hire.

Overall Objective: To accelerate revenue growth and expand market penetration within the EMEA region through the development and effective management of strategic channel partnerships. This role will be instrumental in building a robust partner ecosystem that contributes directly to our sales targets and customer success metrics, particularly the identified churn reduction goal.

🔧 Responsibilities

•  Supporting EMEA Channel Strategy: This role will be responsible for the on-the-ground execution of the overarching EMEA channel strategy defined by the Senior Channel Director. This includes contributing to the achievement of regional pipeline and revenue targets and aligning partner activities with our overall business and GTM objectives.
•  Partner Relationship Management: A core function will be to cultivate and maintain strong working relationships with our designated channel partners across EMEA. This involves regular communication, understanding their business priorities, and acting as a key point of contact to facilitate collaboration and address their needs.
• Partner Enablement Delivery: This individual will be crucial in delivering and supporting our partner enablement programs. This includes coordinating training sessions (sales and technical), ensuring partners have access to up-to-date marketing materials and resources, and facilitating their understanding of Quantum Metric’s value proposition and solutions.
• Contribution to Regional Expansion (UK, Middle East and Asia Pacific): A key focus will be to support our efforts in building a stronger channel presence in the UK and the Middle East. This will involve assisting in the identification and onboarding of suitable partners in these regions, under the guidance of the Senior Channel Director.

💡 Requirements

• Education Level - BA - desired not required
• 10 years software experience - direct or indirect sales
• Experience of implementing and managing partner service programs
• Experience of creating and nurturing pipeline with partners
• Experience of cosell opportunities
• Preferred - experience in working across EMEA region
• Travel: 30%

🏆 Perks & Benefits

Group Health Plans (100% paid)

Life Assurance Employee Assistance Program

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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