Job description
The Opportunity
As a Client First Center team member, you will engage with customers through various support channels. This will mainly consist of inbound phone calls, but will also include email communication.
Customer support is essential in modern business operations and is vital across various sectors, including finance, healthcare, and IT. Working in customer support provides valuable opportunities for professional development, particularly in skills that are applicable across many job sectors. Here are some of the key skills you will enhance and demonstrate to future employers through your experience in this role:
Effective communication in a business environment
Problem-solving abilities
Dependability and a strong work ethic
Adaptability and flexibility
Teamwork and collaboration
Key Responsibilities
- Answer customer inquiries about bank products and services through phone.
- Recognize sales opportunities and refer clients to sales associates.
- Remain current on products, services, policies, and procedures.
- Resolve customer issues through account research and utilization of support materials and resources.
- Perform customer account transaction and maintenance activities accurately.
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
Student Benefits
- Competitive pay with wages starting at $14 an hour.
- Fully remote position following 2 weeks of in-person training in Cincinnati, Ohio. (Note: You may be required to work in the office occasionally due to IT/systems issues.)
- Earn tuition assistance as you work.
- Mentorship/Coaching opportunities.
Work Requirements / Expectations
- Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
- Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
- Strong organizational, planning, and time management abilities.
- Demonstrate empathy, patience, and a positive attitude in all customer interactions.
- Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
- Maintain PCI Compliant workspace.
Availability
- Must create a 20+ hour weekly schedule within First Financial Bank’s Hours of Operation:
- Monday - Friday: 8 am - 8 pm EST
- Saturday: 8 am - 5 pm EST
- Sunday: Closed
- Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays.
$14 - $14 an hour
Non-Exempt
About Education at Work
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
