Client Services Associate

at proSapient
  • $22k
  • Remote - Portugal

Remote

Customer Service

Entry Level

Job description

proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it’s a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions.

We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 260 employees, we are one of the UK’s fastest growing and most successful female co-founded businesses.

We are offering a salary of €20,500 + uncapped commission. Please apply if you are keen to start a role in August 2025. Please submit all applications in English.

What is an Associate?

As an Associate, your primary responsibility is to rapidly connect our clients (Private Equity & Consultancy firms) with top industry experts from around the globe. Our clients have high expectations, so if you excel in a fast-paced target-driven environment, proSapient could be the ideal place for you. After an intensive training period, you’ll be honing and applying a variety of skills, including communication, sales, project management, and negotiation.

You won’t find a typical 9-to-5 here – we work with some of the world’s most respected investment and professional services firms, and sometimes the role will require going the extra mile and putting in extra hours. However, the rewards, uncapped commission and growth opportunities make it all worth it!

The key duties of this role will include:

  • Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
  • Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
  1. Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and

  2. Utilising professional networking sites and other online resources to source new experts to join our network.

  • Expert Communication: Employing a mix (Calls, Emails, Messaging, etc…) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.

  • Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

  • The drive to meet and exceed personal targets. Comfortable working in a fast-paced environment and

taking ownership of your own success.

  • A client-focused mindset, committed to surpassing client expectations and delivering true value through

speed, quality and excellent service.

  • Excellent communication skills with fluency in English at C1 level (the ability to speak other languages is a plus).

  • A curious nature, enjoying the opportunity to learn about various industries and develop new skills.

  • Enjoy working in a team and collaborating with others to achieve success.

  • Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit!

  • Hybrid working (a maximum of 3 days in the office)

  • On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.

  • Growth Opportunities- At proSapient, your career growth is as dynamic as the role itself! We offer multiple paths for career development, allowing you to tailor your journey based on your skills and interests.

  • Up to €9.60 meal voucher per day

  • Enhanced Maternity & Paternity pay

  • Enhanced sick pay (up to 10 days per year)

  • Team outings- From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!

Want to hear more? Look at our careers Notion page - https://prosapient.notion.site/Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

Next Steps…

  1. You’ll meet with a Talent Team member to talk more about the role. During this discussion, you’ll cover your understanding of proSapient, our industry, our clients, and the key skills required for the role.
  2. At second stage you will meet with a Senior Associate and Team Lead within the Client Services team, where you will take part in a Case Study and the team will get to know more about your experience.
  3. Final Stage you will meet with one of our Associate Directors at proSapient where you will discuss in further detail how you are feeling about the role and your fit to the position.

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.

Share this job:
Please let proSapient know you found this job on Remote First Jobs 🙏
proSapient logo

proSapient

  • 201-500 employees
  • Founded in 2017
  • 1 remote job

Latest Jobs at proSapient

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply