Job description
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Calls the facilities to relay critical laboratory results
- Assists in placing order for STAT, specimen pick up etc.
- Assists in the main customer service inquiries
- Tracks productivity manually in MS Excel
- Communicates with onshore counterpart for all function related inquiries
- Follows up on pending orders or laboratory results
Job Description:
Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.
6 months - 1 year BPO experience
Healthcare Account experience is an advantage
Ability to multitask (taking in calls and responding to email)
Organized and keen attention to details
Good verbal and written English skills
Amenable working night shift (shifting)
Must be residing within Greater Manila Area
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
