Cloud Support Engineer

Job description

About MerQube:

Founded in 2019 by visionary leaders from the finance and technology sectors, MerQube pioneers the use of cutting-edge technology to transform not only index creation but also the broader landscape of systematic investing. By harnessing cloud-based architecture and the most advanced index tracking technology available today, MerQube’s platform empowers clients to swiftly and efficiently bring their ideas to market.

Position Overview:

We are seeking a Python-oriented Financial Cloud Tech Support Engineer to join our dynamic team. This role is ideal for candidates with a background in cloud technologies, financial systems, and financial markets, especially candidates with experience supporting data-driven investment strategies, rules-based methodologies, and index solutions.

You will play a key role in ensuring the integrity and smooth operation of our index calculation systems, providing high-quality technical support to internal teams and external clients, and maintaining robust cloud-based infrastructure critical to index dissemination and data delivery.

Key Responsibilities:

• Client-Facing Technical Support: Deliver responsive, high-level support to clients using our index calculation and dissemination platforms. Troubleshoot and resolve inquiries around index behavior, data feeds, and automation scripts.
• Index Operations Support: Ensure accuracy and reliability in the daily operation of index production pipelines, including real-time monitoring, validation, and incident resolution.
• Python, RESTful APIs & Cloud Troubleshooting: Diagnose and resolve issues in Python-based components of the index platform, including data ingestion, transformation, and publishing scripts.
• System Reliability and Monitoring: Maintain high availability of financial systems hosted on cloud platforms (AWS, Azure, or GCP) by implementing proactive monitoring, alerting, and performance tuning.
• Collaboration with Engineering & Product Teams: Work closely with product, engineering, and operations teams to communicate client issues, drive root causeanalysis, and contribute to continuous platform improvement.
• Documentation & Process Improvement: Develop and maintain internal and client-facing documentation, including SOPs, user guides, and technical FAQs related to index services and cloud deployments.
• Deployment Assistance: Support the onboarding and deployment of custom index solutions, data pipelines, and API integrations for new and existing clients.
• Industry Awareness: Stay up to date with industry standards and developments in financial indexing, data delivery, and cloud engineering to help improve our offering and support model.
• Participate in on-call rotation to provide ²⁴⁄₇ support coverage.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• 2+ years of experience in a support or operations role within financial technology, ideally at a data vendor, index provider, asset manager, or custodian.
• Advanced knowledge of Python for scripting and troubleshooting, especially in financial data contexts.
• Hands-on experience with cloud platforms (e.g., AWS Azure, Google Cloud).
• Strong analytical and problem-solving skills; capable of investigating anomalies in index values, constituent changes, and rebalance logic.
• Excellent interpersonal and communication skills for dealing with both technical and non-technical stakeholders.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Familiarity with index methodologies, market data types (e.g., equities, commodities, futures, FX), and rules-based investment strategies.
• Experience with financial data APIs and data processing libraries such as Pandas and NumPy.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• Understanding of database systems, both SQL and NoSQL.
• Familiarity with DevOps practices and tools.

Shift Requirements:

• Early Shift: 5:30 AM IST to 2:30 PM IST
• Late Shift: 3:00 PM IST to 12:00 AM IST

Our Commitment:

At MerQube, we are dedicated to fostering a collaborative, growth-oriented environment for all team members. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds and experiences.

Benefits:

• Competitive compensation packages
• Comprehensive benefits including medical and more.
• Flexible working arrangements, including remote work options.
• Community-first environment fostering strong relationships.
• Emphasis on health, wellness, and work-life balance

Opportunities for continuous learning, development, and career Growth

Equal Opportunity Employer:

MerQube is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board!