Job description
SAPI builds, tailors, funds and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us!
The Role
We’re on the lookout for a Collections Specialist to join our growing Collections team. If you’re organised, proactive, and confident in communicating with customers and external partners, we’d love to hear from you. This role plays a key part in keeping our collections operations running smoothly day-to-day, while also helping us improve the way we work as we grow.
Responsibilities
Managing outbound communications to customers via email, phone and SMS
Supporting the prep and review of accounts being referred to our external collections partner (VL)
Maintaining clear, accurate and up-to-date records on our internal collections board
Helping to answer account-related questions from internal teams
Building strong working relationships with external agencies to ensure timely follow-ups
Assisting in the implementation of new processes and providing feedback to improve them
Following up on failed payments or broken payment arrangements
Analysing payment trends and flagging early warning signs to the team
Supporting internal handovers from customer support when payment issues arise
Helping to keep collections outreach templates up to date and aligned with our tone of voice
Making sure we stay compliant with company policies and relevant regulations
Prior experience in collections, payments, or customer support environment - preferably 4-5 years)
Analytical experience - preferable
Strong communication skills – written and verbal
Comfortable working with data and CRM tools (e.g. Notion, HubSpot, Jira or similar)
A proactive mindset – you spot problems early and get stuck in to help solve them
Organised and reliable – you’ll be juggling multiple accounts and priorities
Team player with a genuine interest in helping customers find the best outcome
A high school diploma or equivalent, as well as a bachelor’s degree, is a plus.
Fully flexible working hours (our core hours are 11 am to 4 pm, but outside of these you decide if you thrive AM or PM)
Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we’re sure you’ll do great work from home
Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
30 days holiday allowance additional to bank holidays - we’re keen to make sure you have time to rest and enjoy life outside work
