Summary
Join Pair Team, a mission-driven organization improving the wellbeing of underserved communities by connecting them to high-quality care. We're seeking a highly motivated full-time Community Engagement Specialist to play a critical role in engaging individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.
Requirements
- You are physically located in California
- 1+ year of experience working in a metric or quota-driven environment
- Dedicated to working within and improving the community you are part of
- You are results driven with a proven track record of exceeding performance indicators
- Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
- You have strong technical skills and comfort with utilizing multiple technology platforms
- A valid driver’s license and auto liability insurance
Responsibilities
- Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
- Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
- Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
- Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
- Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
- Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
- Provide consistent updates on funnel stages including delays and blockers
- Proficiency in all additional internal/external technology tools utilized for the position
Preferred Qualifications
- You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- You have experience with high volume outreach and engagement campaigns
Benefits
- Salary: $22-25/hour depending on experience
- Comprehensive health, vision & dental insurance
- Equity compensation package
- Employer-sponsored 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days
