Job description
Why NeuraFlash:
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.
We are adding a Salesforce Solution Architect with expertise in the Retail/Consumer Goods Solution Architecture to our incredible Innovation practice! Reporting directly to our SVP, you will be responsible for bringing Salesforce project implementations to life by partnering with our customers to understand their business needs, identify requirements, and design, develop, QA, and launch scalable, impactful solutions. This role offers a unique opportunity to influence our growing practice, work on exciting projects, and collaborate closely with our Artificial Intelligence team to drive innovation.
You will have the opportunity to:
- Facilitate business process reviews to understand and document customer requirements
- Translate customer needs into Salesforce architecture and design, leveraging best practices with a focus on Order Management, Service Cloud, Commerce or Consumer Goods Cloud/Retail Execution.
- Configure and implement Salesforce Service Cloud and Order Management solutions
- Develop technical documentation, including functional requirements and specifications for implementation teams
- Drive optimal user experience (UX) design throughout solution delivery
- Manage customer communications and overall project delivery, ensuring successful implementation outcomes
- Deliver end-user training and comprehensive documentation
- Own and be accountable for all aspects of assigned project execution
- Lead vision and strategy conversations with customer service and operations leadership
- Partner with our Artificial Intelligence team to design forward-thinking, intelligent Salesforce solutions
Required Qualifications:
- 3+ years of hands-on experience in technical consulting and project management
- 2+ years of project delivery experience on the Salesforce platform
- Strong Salesforce administration experience with a focus on Service Cloud and Order Management
- Proven experience designing and delivering Salesforce Order Management solutions
- Expertise in declarative configuration within Salesforce, minimizing custom development
- Experience with Experience Cloud and CRM Analytics highly preferred
- Comfortable documenting and reviewing technical requirements, including those leveraging Apex, Visualforce, and integrations via Salesforce APIs
- Proven track record leading multiple Salesforce deployments, including multi-environment and integration-heavy projects
- Full SDLC ownership experience, including structured code management and delivery methodology
- Ability to lead enterprise-level Salesforce projects from inception to launch
- Strong multitasking skills, capable of managing multiple projects and priorities
Preferred Skills:
- Experience with Salesforce Consumer Goods Cloud and/or Commerce Cloud
- Ability to quickly understand customer business processes and recommend Salesforce-enabled improvements
- Strong client-facing presence with excellent communication skills
- Team-oriented and collaborative, with a passion for delivering high-quality solutions
Certifications:
- One or more current Salesforce certifications (Admin/Advanced Admin, Service Cloud, Order Management, Sales Cloud, Platform App Builder, Platform Developer I or II)
- Multiple certifications strongly preferred
What’s it like to be a part of NeuraFlash?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!
