NeuraFlash

We are an AI consulting and ISV partner for Salesforce and AWS platforms. We develop personalized service and sales experiences at scale.

Salesforce recognizes us as its #1 Agentforce partner. We are also a top GenAI partner for AWS and have implemented Agentforce for more customers than any other consulting partner.

Our expertise includes:

• Agentforce
• Amazon Connect
• Data Cloud
• Revenue Cloud Advanced
• Field Service
• MuleSoft We provide end-to-end solutions using these and other related technologies. We deliver AI-driven solutions across various industries, integrating data through Salesforce and AWS.

We have completed over 1000 implementations and have a 4.9 CSAT rating. Historically, our AI solutions have achieved:

• An 80% resolution rate for customer issues
• Automation of 67% of manual tasks
• Automation of 63% of monthly phone calls

Founded in 2016, we became part of Accenture. This combines our AI and Agentic expertise with Accenture’s technology, industry knowledge, and global presence.

Our specialties include:

• AI and Machine Learning: Predictive Analytics, Generative AI, Bedrock, Einstein GPT, Agentforce, Einstein Bot, Einstein Analytics
• Salesforce Platforms: Service Cloud, Marketing Cloud, CPQ, Field Service Lightning, Sales Cloud, Revenue Cloud Advanced, Data Cloud, Mulesoft, TableauCRM, Tableau Analytics
• AWS Services: Amazon Connect, Lex Bots
• Customer Engagement: Digital Channels, Salesforce Chat, Salesforce Message, Salesforce Live Agent, Service Cloud Voice
• Broader Solutions: Digital Transformation, Customer 360, Contact Center Transformation, Sales Transformation, Billing, Chatbots

Our core values are:

• One Team: We support each other, collaborate, and tackle challenges together.
• Push Forward: We commit to challenging work, embracing obstacles as opportunities, and demonstrating resilience.
• Aim High: We aspire beyond current limits, seek what’s next, and accelerate positive, transformative change.

We foster a collaborative culture with open feedback through executive town halls and team discussions. We also maintain a “celebration culture” with team-building activities and social events. We promote flexibility, trust, and work-life balance.

Our goal is to build leaders and support career development by setting high standards and championing teamwork. We offer Employee Resource Groups (ERGs) to promote diversity and inclusion and provide support for employees. We also have volunteer and philanthropy programs, as well as regional, virtual, and annual events for peer connection. Glassdoor recognized us as a “Best Places to Work” in 2022.

We have between 501 and 1000 employees, with offices globally:

• India and LATAM: Multiple locations
• US: Boston, New York, New Jersey, Denver, Chicago, Dallas, San Antonio, San Diego, Raleigh, Houston, Sacramento, Tampa, Atlanta
• Canada: Toronto, Vancouver

Employees can work remotely, from our Massachusetts headquarters, or from regional hubs. Some roles may require up to 25% travel.

We offer flexible hours and a supportive culture to accommodate personal commitments and non-traditional schedules.