Job description
Role: Copy Editor
Location: San Jose CA- Remote
Position Type: Contract
Job Description:
• As a copy editor, your purpose is to support our customers’ success by ensuring our support content is clear, consistent, and effective. You’ll collaborate with subject matter experts to improve the quality, tone, and usability of knowledge articles and Community content. Your work helps us deliver a seamless, trustworthy content experience that empowers customers to solve problems with our self-service resources.
• A detail-obsessed language professional who thrives in a fast-paced, collaborative environment
• Someone who maintains high editorial standards and understands how content drives customer outcomes
• Passionate about clear communication, user experience, and the role of support content in the customer journey
• Comfortable editing technical content for grammar, clarity, structure, and style
• Able to give constructive editorial feedback and build positive relationships with cross-functional partners
• Curious, organized, and eager to learn about complex products and editorial systems
What You Get to Do in This Role:
• Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO
• Maintain consistency with internal style guides, brand guidelines, and accessibility best practices
• Collaborate with content strategists, writers, technical support teams, and product experts
• Help refine and evolve our editorial style guide based on real-world usage and feedback
• Review metadata, tagging, and categorization to support content findability
• Contribute to quality review processes, editorial QA, and content improvement initiatives
• Use content analytics and user feedback to inform editorial decisions and continuously improve content
• Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines
• Flag unclear content or missing information and work with writers or SMEs to resolve issues
• Help maintain and follow editorial checklists and templates
• Participate in team reviews and content quality initiatives
• Track editing tasks and turnaround times using content tools or dashboards
Qualifications:
• 5–7 years of professional copyediting experience, preferably with technical or support content
• Proficiency in AP, Chicago or Microsoft writing style guides
• Strong understanding of plain language principles and UX writing best practices
• Familiarity with editing in a content management system (CMS)
• Experience applying editorial style guides and working with editorial checklists
• Ability to give and receive feedback in a constructive, collaborative way
• Basic understanding of accessibility, SEO, and inclusive language best practices
• Excellent attention to detail
Bonus Points: (optional):
• Experience with enterprise SaaS, IT, knowledge, or technical documentation
• Familiarity with ServiceNow, Salesforce, or other support content platforms
• Proficiency in content metrics, taxonomy, or metadata optimization
• Basic understanding of SEO or content lifecycle workflows
