Job description
Description
About Customs Support Group
Customs Support Group is a leading independent provider of customs services in Europe. With more than 100 branches in 13 countries (including Poland, the Netherlands, Germany, Belgium, Italy, the UK, and Spain), and over 2,000 customs experts and support staff, the company generates approximately EUR 200 million in annual revenue.
As a data-driven organization undergoing rapid growth and transformation, CSG combines strong organic expansion with strategic acquisitions. Backed by private equity, we are focused on operational efficiency, digitalization, and robust risk management.
The Role
We are looking for a Global Support Credit Controller to join our Shared Services team in Poland. In this permanent role, you will support local credit control teams across the group by taking over operational tasks and ensuring timely and accurate management of collection activities.
Working closely with local teams, managing directors, finance directors, and department heads, you will play a vital role in improving cash flow, reducing financial risk, and ensuring consistent credit practices across all countries.
Key Responsibilities
As Global Support Credit Controller, your responsibilities include:
· Credit Management Support: Work closely with local credit control teams to ensure consistent implementation and application of credit policies, procedures, and best practices
· Accounts Receivable Management: Monitor and take action on aging accounts receivable, working with local teams to ensure timely collection and resolution of outstanding balances
· Customer Credit Risk Assessment: Conduct credit reviews of existing customers and assist in the assessment of new customer creditworthiness
· Dispute Resolution: Manage escalated customer disputes, ensuring timely resolution and clear communication between local teams and clients
· Training & Support: Provide ongoing training and support to local credit control teams to ensure they are up to date with company policies, credit processes, and industry best practices
· Compliance: Ensure adherence to internal policies, regional regulations, and global financial standards in all credit control activities
Requirements
· Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
· Minimum of 5 years of experience in credit control, with at least 2 years in a global or multi-regional role
· Proven experience in managing and optimizing credit control processes across multiple jurisdictions
· Strong knowledge of accounts receivable and credit risk management
· Excellent problem-solving and negotiation skills, with the ability to manage complex customer accounts and resolve disputes
· Proficiency in using various credit management software, ERP systems and Microsoft Office Suite (Excel, Word)
· Strong communication skills, with the ability to work cross-functionally and manage relationships with global stakeholders
· Fluency in English; additional language skills are a plus; especially German and Italian are desirable
· Familiarity with international credit control regulations and practices is an advantage
