Job description
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team and FC Bayern.
The Libertex Group in Numbers:
• 27+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Job Overview
We are looking for a tech-savvy and detail-oriented CRM Administrator to support our customer service team in the trading industry. This role focuses on optimizing CRM systems, managing chatbot and virtual assistant workflows, and leveraging AI tools to enhance customer engagement and streamline user journeys.
Main Responsibilities
Manage and configure CRM systems (Intercom, Freshdesk) to support customer communication workflows.
Build and maintain chatbot flows (FAQs, routing, lead qualification, onboarding, retention).
Monitor and optimize bot performance based on user behaviour and feedback.
Set up message triggers, custom bots, and proactive support automation.
Support AI tool integration (e.g., sentiment analysis, resolution bots, predictive engagement).
Create self-service tools to reduce response times and support load.
Manage user segmentation, tagging, and lifecycle flows in Intercom.
Coordinate communication journeys for onboarding, retention, and upsell.
Ensure proper CRM data sync with external platforms (e.g., trading platforms, Salesforce).
Collaborate with teams across customer service, product, and marketing.
Provide regular reports on chatbot performance, user satisfaction, and CRM efficiency.
Contribute to ongoing CRM strategy reviews and suggest improvements.
Knowledge of Russian, English (B2)
2–4 years of experience in CRM administration, ideally with Intercom or similar platforms (e.g., Zendesk, Freshdesk).
Hands-on experience with AI tools, chatbots, or virtual assistants in a customer service context.
Solid understanding of user lifecycle flows, segmentation, and automation in trading, fintech, or finance environments.
Basic knowledge of APIs, integrations, and CRM system architecture.
Strong analytical and problem-solving skills, with the ability to manage projects effectively.
Excellent communication and collaboration abilities.
Work in a pleasant and enjoyable environment near the Montenegrin sea or mountains
Quarterly bonuses based on Company performance
Generous relocation package for the employee and their immediate family/partner
Medical Insurance Plan with coverage for the employee and their immediate family from day one
24 working days of annual leave
Yearly reimbursement of travel expenses for the employee and family’s flight home
Corporate events and team building activities
Udemy Business unlimited membership & language training courses
Professional and personal development opportunities in a fast-growing environment
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
